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Forum Discussion
WAX630 LAN ports max out at 100Mbps
The primary ethernet port on this device maxes out at 100Mbps. The LED's have always been orange, not green (1Gbps). I've tried multiple switches, upgraded firmware, resetting device, but it won't ge...
Ensure you are operating the current firmware on your WAX630 (Firmware Version 10.6.0.7 as of writing), give a try on a factory reset.
For completeness, please let the interested reader know which PoE+ switch (make. model, firmware, ....) you are using. In case you own multiple WAX630, is the link speed issue limited to this single device? Asking if the patch cable in place is workable might be obsolete.
If the link speed negotiation issue remains on the PoE+ (MultiGig port), the second LAN port (GbE only - try an external power supply of feed from a standalone PoE switch) and does stick on Fast Ethernet (100 Mb/s) only, please get in touch with the Netgear Customer service via https://my.netgear.com/ Click on the registered device in the registered products list, and follow the [Request Hardware Support] process. File as much information as possible, and include a link to this thread please.
Curious: Do you have another MultiGig (at least 2.5GbE capable) switch for a comparison at hand?
Regards,
-Kurt
Thanks Kurt. I am at the latest firmware. I did a factory reset. I've changed switches. I have the power adapter since my original switch was only POE+. Since then I've put in a POE++, but still have the power adapter.
The device is: Insight Managed WiFi 6 AX6000 Tri-band Multi-Gig Access Point (WAX630)
Firmware: 10.6.0.7
I have opened a case with Netgear support. I appreciate the attempt to help!
mjstonesr wrote:
I have opened a case with Netgear support. I appreciate the attempt to help!
Keep us posted about the subsequent findings, please.
I had a support call. I reset to factory defaults again. Speed is better now. I will keep an eye on it. Strange, since I did a factory reset over the weekend and it didn't seem to help. Thanks to the community for offering suggestions.
Just wondering - cos I am having similar issue on my WAX630E: When you say "speed is better now", does that mean you are up to 2.5gbps on that port or that it is just more than 100mbps? Cos my port won't go faster than 1g on that port (#1). It has been plugged into two switches (one of them netgear multi-gig and it still won't).
Also, did you do a factory reset, then upload your saved "backed up current settings"?
TIA
Jann
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