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Forum Discussion
MAA
Dec 06, 2016Aspirant
Wifi problem
Dears, We are facing a problem with Access point Wifi, when we turning the Acess on after we connect it to the laptop, the Wifi led still turn off. We made reset for the Access device many times an...
- Dec 14, 2016
MAA,
We’d greatly appreciate hearing your feedback letting us know if the information I’ve provided has helped resolve your concern or if you need further assistance.
If ever your concern has been resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!
Regards,DaneA
NETGEAR Community Team
RaghuHR
Dec 06, 2016NETGEAR Expert
Could you please share model of the AP & firmware version that you are using?
Is this issue happend first time?
How is your AP powered up ? Is it via PoE switch or power cord?
Thanks
Raghu
- MAADec 06, 2016Aspirant
Thank you for your response,
For the model (WNAP320) and for the firmware we are not sure because when we assigned an IP for the Ap, we cannot access to the AP so we are unable to check the version of firmware (default version).
Yes, its first time happened.
We already connect it via Poe and power cord.
Notes: all devices are brand new and we are trying to configure and install them
The led status of AP power blinking yellow and other are green and for wifi is off
Regards
- RaghuHRDec 06, 2016NETGEAR Expert
Did you checked by connecting WNAP320 directly to laptop? Pls refer the below.
http://www.downloads.netgear.com/files/WNAP320_IGprt_8Sep10.pdf
- MAADec 07, 2016Aspirant
Yes, We did.
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