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Troubleshooting
213 TopicsNetgear WiFi 7 WBE710 802.11k/v Disabled After FW upgrade.
I upgraded to V11.8.0.14 and I'm not seeing on my devices that 802.11k/v are now disabled. I know 802.11r is only supported with InSights but now they are disabling features? I rolled back to V11.5.1.5 and then they show enabled. Why is Netgear disabling features for APs? Is anyone else seeing the same? You can't even open a support case with Netgear without paying nowadays. This are extremely useful protocols for device roaming and now they are disabled in the backend? I would like an explanation. Factory reset performed made no difference. Quick Configuration Settings - Everything else is default. Static LAN IP Configured 192.168.x.x SystemName Set LED Disabled - High doubt it is this. I've seen weirder Single SSID Configured WPA3/WPA2 Personal VLAN ID configured Band Steering Enabled Wireless Settings - 2.4/5/6Ghz All 3 bands are configured with Dynamic Channel Width136Views0likes0CommentsNetgear WiFi 7 WBE710 Crashing/Rebooting
I have 3 WBE710 APs that I am not using InSights on only using local GUI. Last week I decided to update them from V11.5.1.5 to V11.8.0.14 and since then 1 AP has been having a Reboot reason code of "Crash". The other 2 APs are stable and have been up and online since the upgrade. All 3 APs are configured in the same settings minus two APs are configured to have the LEDs off. One of the APs that is configured to the LEDs off started crashing every 3-12 hours. I did a typical restore to defaults and reconfigured to match the other settings of the APs and the single unit continued to crash. As a quick test I downgraded the crashing unit back to V11.5.1.5 "downgrading forces factory reset", reconfigured again to match the exact settings of the other APs, minus the LED setting. Since then it has been stable. Quick Configuration Settings - Everything else is default. Static LAN IP Configured 192.168.x.x SystemName Set LED Disabled - High doubt it is this. I've seen weirder Single SSID Configured WPA3/WPA2 Personal VLAN ID configured Band Steering Enabled Wireless Settings - 2.4/5/6Ghz All 3 bands are configured with Dynamic Channel Width Any thoughts would be welcomed. I don't really want to leave them on mismatch FW.96Views0likes0CommentsSecond hand wax630 keeps restoring to insight
I have 4 second hand wax630 that are unable to restore to factory defaults When I restore them to factory default I am able to access the web page one time and when I try a manual setup it reboots and restores the previous owner insight settings. Tried this multiple times and was able to do a firmware upgrade on it, but after a while it keeps restoring to the previous owners insight setting Offcourse I have no access to this account, I have aquired them legally offcourse but find it strange that if someone locks them nobody can access them. I guess when an it manager leaves a company the company is pretty much screwed (or when the it support firm goes out off bussiness) Anyone a solution for this85Views0likes0Commentswax202 no ethernet connection
Hello, I have a wax202(AX1800) I was using as an access point then decided to move it to main router function so I did a reset. I don't know if its related but now I have no ethernet connection(no orange or green light and no internet connection to pc or laptop) My old netgear router has a working throughput for ethernet when connected so it's not an isp or cable issue. tried a pushbutton reset a few times no luck, is my 202 dead? Is there a way to push a firmware update without an internet connection? ty176Views0likes4CommentsWAC720 bricked
We have a few WAC720 AP's controlled by a WC7500 Wireless controller. So far I have: Performed a hard reset to the AP (holding button down for 10/15seconds) I can only use Putty to conect to the AP via the console port. The state of the AP LED's: power - solid green activity - no light network/lan: no light Thoughts, has anyone found a work arround for this AP? Thanks :)54Views0likes0CommentsWAX630 Unable to apply RF settings
Hello everyone, At our company we use 8 WAX630 AP's (firmware 10.4.0.5, installed on March 21), managed through InSight. The AP's are all connected via 2 x MS510TXUP's. Since (about) 3 weeks we receive alert mails from InSight (1 - 10 times a day), with the subject: NETGEAR Account Alert:Device Command Failure This happens throughout the whole day, with different AP's. In the emails we see this alert: Device Name: rdngap0001 Network Name: Reshift HQ Serial Number: 6LD21851A0445 Model: WAX630 Failure Reason: Unable to apply RF settings for device rdngap0001. When we receive this alert, most of the times, the devices connected with this AP are disconnected. Does anyone know a solution for this? Kind regards, Martijn Broeders Reshift Digital B.V.4.2KViews0likes22CommentsWAX615 unwanted DHCP on 1 SSID's VLAN
Hello, Management->IP->LAN->Genaral: DHCP disabled, static IP given. 802.1Q: Untagged VLAN [X] = 4000 (bit bucket) Management VLAN: 3000 Wireless->SSIDs 4 SSIDs, on VLANs 500,600,700,800, named the same as VLAN for testing purposes. All are set to "Addressing and Traffic: bridged" Defaults for everything else. VLAN 500 is the only problem. The differences in config are: Captive Portal: "Click Through" Wireless Client Isolation: Enabled On my router I see a DHCP request (tcpdump) coming from that VLAN, the MAC of which is the same as the main ethernet interface of the AP. Lease is provided by the router in the expected DHCP range. My question is - where is this DHCP request coming from and why? How do I disable it? Thanks, and let me know if you need any more information.63Views0likes2CommentsWAX615 Mehrere APs als quasi Mesh nutzen
Hallo Zusammen, ich habe zwei WAX615 APs und möchte dies noch um einen dritten evtl. sogar vierten erweitern um bspw. die verschiedenen Ebenen/Bereiche einer Immobilie abzudecken: AP1 = Paterre AP2 = Garage AP3 = Garten AP4 = 1. Stock Genutzt werden drei verschiedene SSIDs und Einstellungen: SSID mit nur 5GHz Sendekanal für AP1 40/5,2 GHz Sendekanal für AP2 48/5,24GHz PMF 802.11w optional Band Steering / 802.11 k/v aktiviert SSID mit nur 2,4GHz (Auto Kanal einstellung) PMF 802.11w optional Band Steering / 802.11 k/v aktiviert Gast-SSID mit beiden Frequenzen PMF 802.11w optional Band Steering / 802.11 k/v deaktiviert Allgemein Einstellungen: QoS ist für alle Frequenzen mit WMM und WMM Powersave aktiviert Spannung Tree Protocol aktiviert Network Integrity Check aktiviert IGMP Snooping deaktiviert Ethernet LLDP aktiviert UPnP aktiviert Powersetting 802.3at Load Balancing aktiviert Force Sticky Client ti disassociate deaktiviert Leider war die Anleitung da für mich nicht sehr hilfreich, daher wäre meine Frage: Was wäre die optimalen Einstellungen um die selben SSIDs auf allen APs quasi wie ein Mesh zu benutzen ohne die Insight App zu nutzen und Lokal zu konfigurieren? Viele Grüße und ein schönes verlängertes Wochenende242Views0likes6Comments