NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Troubleshooting
231 TopicsWAC720 bricked
We have a few WAC720 AP's controlled by a WC7500 Wireless controller. So far I have: Performed a hard reset to the AP (holding button down for 10/15seconds) I can only use Putty to conect to the AP via the console port. The state of the AP LED's: power - solid green activity - no light network/lan: no light Thoughts, has anyone found a work arround for this AP? Thanks :)13Views0likes0CommentsWAX630 Unable to apply RF settings
Hello everyone, At our company we use 8 WAX630 AP's (firmware 10.4.0.5, installed on March 21), managed through InSight. The AP's are all connected via 2 x MS510TXUP's. Since (about) 3 weeks we receive alert mails from InSight (1 - 10 times a day), with the subject: NETGEAR Account Alert:Device Command Failure This happens throughout the whole day, with different AP's. In the emails we see this alert: Device Name: rdngap0001 Network Name: Reshift HQ Serial Number: 6LD21851A0445 Model: WAX630 Failure Reason: Unable to apply RF settings for device rdngap0001. When we receive this alert, most of the times, the devices connected with this AP are disconnected. Does anyone know a solution for this? Kind regards, Martijn Broeders Reshift Digital B.V.4KViews0likes22CommentsWAX615 unwanted DHCP on 1 SSID's VLAN
Hello, Management->IP->LAN->Genaral: DHCP disabled, static IP given. 802.1Q: Untagged VLAN [X] = 4000 (bit bucket) Management VLAN: 3000 Wireless->SSIDs 4 SSIDs, on VLANs 500,600,700,800, named the same as VLAN for testing purposes. All are set to "Addressing and Traffic: bridged" Defaults for everything else. VLAN 500 is the only problem. The differences in config are: Captive Portal: "Click Through" Wireless Client Isolation: Enabled On my router I see a DHCP request (tcpdump) coming from that VLAN, the MAC of which is the same as the main ethernet interface of the AP. Lease is provided by the router in the expected DHCP range. My question is - where is this DHCP request coming from and why? How do I disable it? Thanks, and let me know if you need any more information.25Views0likes2CommentsWAX615 Mehrere APs als quasi Mesh nutzen
Hallo Zusammen, ich habe zwei WAX615 APs und möchte dies noch um einen dritten evtl. sogar vierten erweitern um bspw. die verschiedenen Ebenen/Bereiche einer Immobilie abzudecken: AP1 = Paterre AP2 = Garage AP3 = Garten AP4 = 1. Stock Genutzt werden drei verschiedene SSIDs und Einstellungen: SSID mit nur 5GHz Sendekanal für AP1 40/5,2 GHz Sendekanal für AP2 48/5,24GHz PMF 802.11w optional Band Steering / 802.11 k/v aktiviert SSID mit nur 2,4GHz (Auto Kanal einstellung) PMF 802.11w optional Band Steering / 802.11 k/v aktiviert Gast-SSID mit beiden Frequenzen PMF 802.11w optional Band Steering / 802.11 k/v deaktiviert Allgemein Einstellungen: QoS ist für alle Frequenzen mit WMM und WMM Powersave aktiviert Spannung Tree Protocol aktiviert Network Integrity Check aktiviert IGMP Snooping deaktiviert Ethernet LLDP aktiviert UPnP aktiviert Powersetting 802.3at Load Balancing aktiviert Force Sticky Client ti disassociate deaktiviert Leider war die Anleitung da für mich nicht sehr hilfreich, daher wäre meine Frage: Was wäre die optimalen Einstellungen um die selben SSIDs auf allen APs quasi wie ein Mesh zu benutzen ohne die Insight App zu nutzen und Lokal zu konfigurieren? Viele Grüße und ein schönes verlängertes Wochenende106Views0likes6CommentsWAX615 Neighbor AP List
Hallo Zusammen, ich habe das Problem, dass ich zwei WAX615 an einem Netgear POE+ Switch ohne Insight sondern Lokal konfiguriert im gebrauch. Mesh kann ich nicht nutzen weil ich diese lieber Lokal konfigurieren möchte und es nicht einsehe dafür noch mal extra Geld zu zahlen (Finde ich persönlich schon eine Abzocke nur für Mesh Aktivierung extra Insight zu verwenden obwohl die APs schon teuer genug sind). Genutzt werden drei verschiedene SSIDs und Einstellungen: SSID mit nur 5GHz Sendekanal für AP1 40/5,2 GHz Sendekanal für AP2 48/5,24GHz PMF 802.11w optional Band Steering / 802.11 k/v aktiviert SSID mit nur 2,4GHz (Auto Kanal einstellung) PMF 802.11w optional Band Steering / 802.11 k/v aktiviert Gast-SSID mit beiden Frequenzen PMF 802.11w optional Band Steering / 802.11 k/v deaktiviert Allgemein Einstellungen: QoS ist für alle Frequenzen mit WMM und WMM Powersave aktiviert Spannung Tree Protocol aktiviert Network Integrity Check aktiviert IGMP Snooping deaktiviert Ethernet LLDP aktiviert UPnP aktiviert Powersetting 802.3at Load Balancing aktiviert Force Sticky Client ti disassociate deaktiviert Wenn ich die Neighbor AP Erkennung einschalte, sehen diese beiden sich nicht. Die EEM Funktin hatte ich schon abgeschaltet und dennoch erkennen, die beiden sich nicht und tauchen auch nicht auf der Unknown AP oder der Known AP Liste auf und ich würde die EEM Funktion eingentlich schon gern nutzen um Strom zu sparen. Komischerweise auf der Monitoring Systemseite wird als LLDP NAchbar der jeweilige WAX angezeigt. Also wollte ich die Liste in einer Textdatei selbst erstellen, alleridngs hilft die Sampledatei nicht weiter. Wenn ich die APs so eintrage, kann die Datei vom AP nicht übernommen werden. Die Anleitung hilft da nicht weiter, daher ein paar Fragen: Wie könnte ich die Liste erstellen, so dass ich weiß das die Struktur auf jeden Fall in Ordnung ist? Hat jemand eine passende und funktionierende Vorlage? An welcher Einstellung könnte es liegen, dass die zwei APs sich nicht erkennen? Viele Grüße und ein schönes verlängertes Wochenende45Views0likes1CommentWAX620 V10.8.13.2 generating apparently bogus auth messages
I'm seeing messages for the MAC address of a Tuya Smart device authenticating and deauthenticating repeatedly to one of my SSIDs. There is no such device in my house. Is this a neighbor's device or a bug, or combination of the two? I tried creating a MAC ACL for it, which didn't completely stop the auth messages -- the WAX620 still reported periodic auths along with block messages. I've changed the SSID password (WPA3/2) and turned off the four devices using that SSID, but the messages continue. Below is a sample, the first form is seen every few seconds. No associated device ever makes a DHCPREQUEST. May 13 14:21:16 hostapd: wifi0vap0: STA a8:80:55:3c:be:c5 IEEE 802.11: authenticated May 13 03:45:52 hostapd: wifi0vap0: STA a8:80:55:3c:be:c5 IEEE 802.11: Station deauthenticated due to reason code 34 May 13 04:00:37 hostapd: wifi0vap2: STA a8:80:55:3c:be:c5 IEEE 802.11: deauthenticated due to inactivity (timer DEAUTH/REMOVE)49Views1like2CommentsWAX610 upgrade to 10.8.6.6 firmware version issues
Hi all, I upgraded two WAX610 to the latest version at the same time (bad yes). Instantly I noticed different issues : some SSID were not broadcasted anymore radio signal was weaker in some areas where they were previously ok clients where disconecting and had issues to reconnect So this was so bad I did not properly run any extended troubleshooting, checked basic things like reboot result and initiated rollback which instantly recovered all services and stability. Anyone had any of these issues after doing the upgrade ? I intend to give it a try again when having some time, one AP at a time. Appreciate your feedback.1.7KViews0likes7CommentsWAX220 v1.0.3.4 + Management VLAN + Radius + AP VLAN = No connection
As the title says, I could reproduce what was told in this post: https://community.netgear.com/t5/Business-Wireless/WAX220-WPA2-Enterprise-help-with-VLAN/td-p/2323906 But I have managed to find a way for it to work, however the workaround is not a valid solution for us. My desired configuration is as follows: Updated to latest firmware to date (v1.0.3.4). Management VLAN: 20 WAX220 Management IP (DHCP): 172.16.20.10, gateway on 172.16.20.1 RADIUS server on another VLAN, IP 10.0.10.30, the firewall has rules to allow the connection. Access Point: "MyWiFi" -> WPA2 Enterprise (or WPA3 Enterprise, same behaviour) + VLAN Isolation 30 (Users) Expected behaviour: Wireless works and user gets connected to the VLAN 30 (Users). Tested behaviour: No connection, not a single packet sent over the network (made many packet catpures on all the VLANs). Workaround that I found while I was testing: If I set the Access Point "MyWiFi" VLAN to the same id of the management VLAN (VLAN 20), the radius server receives the authentication packet and the wireless connection works, however, wireless client gets an IP on the management VLAN, instead of the desired Users VLAN (30). Seems like there is some kind of problem with the routing table and the RADIUS authentication is not sent over the correct network interface.Solved2.5KViews0likes12CommentsWAX625 frequent freeze
Hi, I could not find/select WAX625 from the dropdown in the "Associated Products" field, so this is actually a thread for NETGEAR Cloud Managed Wireless Access Point (WAX625) - WiFi 6 Dual-Band AX5400 Speed. I have been running WAX625 behind main router/firewall operated on OPNSense. This device is replacement I have been issued through RMA process as a replacement for WAX220 which was having connection drop issues (described in this thread), before it was addressed earlier this year. From time to time (sometimes few times a week, sometimes every two weeks) this device will completely freeze and all my connections will drop. It becomes useless at that point and never self-recovers. When I check the device visually, the most left LED is always turned orange. At the same time (when this failure occurs), I am not experiencing any connectivity issues with my main Mac computer which is connected directly using CAT6a cable to the router (bypassing Netgear WAX625 AP). So I am eliminating possibility that there are router/OPNSense issues here, as I wasn't experiencing this with my other (temp) LinkSys AP with same configuration. I am running the latest firmware 10.8.8.7 on this WAX625 AP. By the way the device is connected via PoE+ cable to main router, not using AC adapter. Could someone please advise? I am open to share detailed logs from the device in DM if anyone is willing to look into this. #WAX625 #Freezing698Views0likes2Comments