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Forum Discussion
WAX630 Unable to apply RF settings
Hello everyone,
At our company we use 8 WAX630 AP's (firmware 10.4.0.5, installed on March 21), managed through InSight. The AP's are all connected via 2 x MS510TXUP's.
Since (about) 3 weeks we receive alert mails from InSight (1 - 10 times a day), with the subject:
NETGEAR Account Alert:Device Command Failure
This happens throughout the whole day, with different AP's.
In the emails we see this alert:
Device Name: rdngap0001
Network Name: Reshift HQ
Serial Number: 6LD21851A0445
Model: WAX630
Failure Reason: Unable to apply RF settings for device rdngap0001.
When we receive this alert, most of the times, the devices connected with this AP are disconnected.
Does anyone know a solution for this?
Kind regards,
Martijn Broeders
Reshift Digital B.V.
22 Replies
Hi reshift ,
We got your issue details; I will take this case forward with team.
If I need more details, I will connect with you.
Thanks,
Basavaraj
Hi reshift,
Can you please enable SDM port of the AP which has issue.
Please refer screenshot to enable SDM port from insight.
Please dm me the details.
Thanks,
Basavaraj
- Was a solution ever found? I am having the same issue.
- Yes all firmware is up to date.
LegcyLegend11 wrote:
Was a solution ever found? I am having the same issue.Does "same issue" apply to a WAX630 (as per the subject), or the WAX610Y (tagged using the associated product selection)?
- WAX610Y
Any solutions to this issue?
Hi mcfarlak479
Please share the AP logs collected just after this notification is observed. I will DM my business email to you.
Thanks!
Pramendra
NETGEAR NFB Wireless
I am having the same problem. And it's getting more frequent. I am on current firmware.
- Any update on this as I am experiencing this issue as of late
- I ended up rolling my firmware back to 10.8.8.6 and it has been more stable. It’s not 100% but better.
- I am experiencing this a lot more since the most recent update again. Mine had behaved themselves for some time but this has now reappeared again. Firmware is currently 10.8.12.7
- Is there any progress resolving this issue? Never had a problem until upgrading 3 APs to 10.8.12.9. All three are now throwing this notification.
Here asking the same question. I have 4 APs and if I try to change a setting on one of them, 3 of them (always the same 3) send alerts that they can't execute the command (which is weird, since I only wanted one of them to). Rebooting doesn't seem to help, so I basically just can't change the channels they are using now. It is very frustrating.
All are on 10.8.13.2 btw.
Hi Everyone,
We have a Hotfix available for this issue. Please send me a direct link to my business email mailto:pramendra.singh@netgear.com . I will share the firmware link.
JFYI, fix will also be part of upcoming global release in Aug 1st week.
Regards,Pramendra Singh
NETGEAR SMB Wireless Team.
Hi hi I am having same issue with WAX630E. Is there an ETA to this firmware? Thank you.
Have already sent an Email to Pramendra as he mentioned, offering a firmware with a hotix here?https://community.netgear.com/discussions/business-wireless-for-business/wax630-unable-to-apply-rf-settings/2314103/replies/2461565
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