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Forum Discussion

MAA's avatar
MAA
Aspirant
Dec 06, 2016
Solved

Wifi problem

Dears, We are facing a problem with Access point Wifi, when we turning the Acess on after we connect it to the laptop, the Wifi led still turn off. We made reset for the Access device many times an...
Troubleshooting
  • DaneA's avatar
    DaneA
    Dec 14, 2016

    MAA,

     

    We’d greatly appreciate hearing your feedback letting us know if the information I’ve provided has helped resolve your concern or if you need further assistance.  

     

    If ever your concern has been resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!

     


    Regards,

     

    DaneA

    NETGEAR Community Team

MAA's avatar
MAA
Aspirant
Dec 06, 2016

Thank you for your response,

For the model (WNAP320) and for the firmware we are not sure because when we assigned an IP for the Ap, we cannot access to the AP so we are unable to check the version of firmware (default version).

Yes, its first time happened.

We already connect it via Poe and power cord.

Notes: all devices are brand new and we are trying to configure and install them

 

The led status of AP power blinking yellow and other are green and for wifi is off

 

Regards

  • MAA's avatar
    MAA
    Aspirant
    Dec 07, 2016

    Yes, We did.

    • RaghuHR's avatar
      RaghuHR
      NETGEAR Expert
      Dec 07, 2016

      Few questions. Please clarify

      Are you still seeing the issue? if yes

      Are you able to connect via lap top and open UI?

      Are you still seeing the orange LED?

      What about network LED? Green or OFF?

      How many APs do you have ? All exhibit same behaviour?

       

      Thanks

      Raghu

      • MAA's avatar
        MAA
        Aspirant
        Dec 07, 2016

         

        1- Are you still seeing the issue? Yes

         

        2- Are you able to connect via lap top and open UI? No

         

        3- Are you still seeing the orange LED? Yes for power LED

         

        4- What about network LED? Green or OFF? Green

         

        5- How many APs do you have ? 13

            All exhibit same behaviour? No, Just one AP

         

        Regards

         

         

         

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