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Continue to have problems with Google Home connection related to router
I have a Google Home speaker that continues to have connection issues related to my router. The speaker works when I connect it to other routers, so I'm fairly certain at this point that it is related to either a router setting or the firmware. When I joined the beta, it still was not working correctly, but I changed my DNS server settings and the Wireless Network (5GHz a/n/ac/ax) channel from 153 to 44. It worked until a recent internet outage, and now I continue to have problems.
With the Google Home speaker, it repeated gives me an error: "Hmm, something went wrong, try again in a few seconds" or "There was a glitch, try again in a few seconds." I have tried resetting the speaker, removing it and reconnecting it from scratch, etc.
8 Replies
What channel configurations are currently set on the router for both radios?
What are the basic tab and advanced wireless settings tabs currently configured for?
Does this happend with Smart Connect disabled?
Does this happen with AX mode disabled under basic tab/wireless settings?
Whats the distance between the CAX30 and this one device?
Is this the only device your having problems with?
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router
https://kb.netgear.com/25722/How-do-I-reserve-an-IP-address-on-my-NETGEAR-routerThanks for your quick reply!!!
In response to your questions:What channel configurations are currently set on the router for both radios?
Wireless Network (2.4GHz b/g/n/ax) = channel: auto
Wireless Network (5GHz a/n/ac/ax) = channel: 44
What are the basic tab and advanced wireless settings tabs currently configured for?
Everything is currently checked in advanced wireless settings.
Does this happen with Smart Connect disabled?
I tried disabling it and didn't notice a difference. I can give this another shot as I currently have Smart Connect enabled.
Does this happen with AX mode disabled under basic tab/wireless settings?
I have not tried this. I will try this next.
Whats the distance between the CAX30 and this one device?
They are in the same room, not very far away.
Is this the only device your having problems with?
It's only a problem with the Google Home speakers (I have more than one).
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
I've reset and restared multiple times. I do not have a wired PC, though.
stacey_ wrote:
Thanks for your quick reply!!!
In response to your questions:What channel configurations are currently set on the router for both radios?
Wireless Network (2.4GHz b/g/n/ax) = channel: auto
Wireless Network (5GHz a/n/ac/ax) = channel: 44
Try channels 1 and 40.
What are the basic tab and advanced wireless settings tabs currently configured for?
Everything is currently checked in advanced wireless settings.
Try disabling Airtime Fairness option here.
Uncheck the 20/40Mhz check box as well.
Does this happen with Smart Connect disabled?
I tried disabling it and didn't notice a difference. I can give this another shot as I currently have Smart Connect enabled.
Does this happen with AX mode disabled under basic tab/wireless settings?
I have not tried this. I will try this next.
👍
Whats the distance between the CAX30 and this one device?
They are in the same room, not very far away.
👍
Is this the only device your having problems with?
It's only a problem with the Google Home speakers (I have more than one).
How many do you have?
Have you turned OFF all of these devices accept for one to see if problem continues?
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
I've reset and restared multiple times. I do not have a wired PC, though.
👍
