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gadjoman's avatar
gadjoman
Initiate
Apr 08, 2023

Re: beta cax 30

The connection always fluctuates and not stabile. It works for a few hours but then the speed drop. On the mobile phones the wi-fi disconnects and for the other devices speed is weak.I did multiple factory reset but the same issue.Every day I have issues with connection.My plan is 400mbps.I got the max speed sometimes only if I enable Smart connect.to make it work again work I have to disableSmart connect that but the speed is no more than 100mbps and also in few hour is going close to 0mbps.Why the speed for 2.4 is 100mbps and for 5 is about 50mbps.To get max speed should be on Smart Conect always.

I had the same issues with the non beta but now is worst. Before just lost complete the wifi on smarphones . I'm thinking to put in the trash this equipment and go with Motorola. I have to pay $100 every month to xfinity for an internet that I cant use because Netgear don't care about the custumers.

5 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Please post a copy and paste of the modems connection status and event log page.
    https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
    https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router

     

    I use manual Channels 1 and 40 here. 40Mhz channel with only.

    Smart Connect enabled. 

    Armor and Traffic Meter not enabled. 

     

    DCHP IP address pool size set for .100 to .200. 

     

     

     

  • plemans's avatar
    plemans
    Guru - Experienced User

    What actual firmware version are you on? 
    Who's your ISP?

    I had quite a few issues on one of the versions through xfinity that no one else was having. It was practically unusable. 

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Any progress on this? 


    gadjoman wrote:

    The connection always fluctuates and not stabile. It works for a few hours but then the speed drop. On the mobile phones the wi-fi disconnects and for the other devices speed is weak.I did multiple factory reset but the same issue.Every day I have issues with connection.My plan is 400mbps.I got the max speed sometimes only if I enable Smart connect.to make it work again work I have to disableSmart connect that but the speed is no more than 100mbps and also in few hour is going close to 0mbps.Why the speed for 2.4 is 100mbps and for 5 is about 50mbps.To get max speed should be on Smart Conect always.

    I had the same issues with the non beta but now is worst. Before just lost complete the wifi on smarphones . I'm thinking to put in the trash this equipment and go with Motorola. I have to pay $100 every month to xfinity for an internet that I cant use because Netgear don't care about the custumers.