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RG-tech's avatar
RG-tech
Aspirant
Apr 17, 2023

Still on v2.1.5.2

I received the acceptance email on the 13th and still haven't received the new firmware. Still on v2.1.5.2.

17 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Any progress on this? 

    Are you having any current problems at this time with the CAX30? 

     


    RG-tech wrote:

    I received the acceptance email on the 13th and still haven't received the new firmware. Still on v2.1.5.2.


     

    • RG-tech's avatar
      RG-tech
      Aspirant

      I still have not received the beta firmware at this point. I'm still on v2.1.5.2. I turned off the traffic meter when the issue first occurred and Internet came back, but at much slower speeds. Ever since then, Internet speeds (WiFi) vary drastically anywhere from 8 Mbps to 25 Mbps. I am on an Xfinity 400 Mbps plan. Ethernet speeds are fine. I did perform a factory reset as well, but same issues.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
        Any Wifi Neighbors near by? If so, how many?


        Is Smart Connect enabled? 

        How do you have Advanced tab/Advanced/Advanced WiFi settings configured? 


        Are ethernet speeds good? What are you speed UP and DOWN that you pay for from the ISP? 

         

        After factory resetting the modem are you setting from from scratch using a ethernet connected PC and web browser or thru the NH app? 

         

        Please post a copy and paste of the modems connection status and event log page.
        https://kb.netgear.com/30007/How-do-I-obtain-the-cable-connection-information-from-a-NETGEAR-cable-modem-modem-router
        https://kb.netgear.com/30008/How-do-I-view-or-clear-the-event-logs-on-my-NETGEAR-cable-modem-or-modem-router