Forum Discussion

Guide

Aug 16, 2019

Solved

Infinite reboots - temperature sensor abnormal - GC108PP

Dear Community,

I'm reading and learning for years the netgear community, this time I have an issue that is not solvable where I need your help.

I received today a brand new GC108PP. The switch does work for a couple of minutes and then automatically reboots.

Software Version: 1.0.0.20

Boot Version: 1.0.0.3

If I'm lucky, I'm able to access the web interface in that very limited time window. The monitoring memory log shows the following error:

REBOOT-0-TEMPERATURE polld.c(1001) %% System has been rebooted due to abnormal temperature.

The temperature sensor on the system's page shows 34 degrees celsius, the unit itself feels very cold, ambient temperature around 25 degrees celsius. I tried to upgrade to 1.0.0.26 (newest firmware), but the device always reboots before the file upload finishes.

Does anyone of you have a clue? Temperature sensor failure (HW) or software bug? Any similar experiences?

All the best,

Aristo

Aristomastrosi
Aug 25, 2019
Dear all,

I got a confirmation from the official netgear support that the switch is a defective unit. I already got a free exchange and am very happy with the new, new working GC108PP.

Best regards,
Aristo

3 Replies

schumaku
Guru - Experienced User
Aug 17, 2019
Operating other Netgear Insight [and many more] switch models in similar conditions - no GC108PP however.

Firmware is current - v1.0.0.26 as of writing?

Factory reset does not mitigate?

Get in touch with the Netgear customer service via the GC108PP — Insight Managed 8-port Gigabit Ethernet High-Power PoE+ Smart Cloud Switch with FlexPoE Power -> [Guided Assistance]

YeZ any idea what is going wrong with the OP GC108PP switch?
- Aristomastrosi
  Guide
  Aug 18, 2019
  Hello
  
  Thanks for your answer. Factory reset does not mitigate and upgrade to latest firmware is not possible as described. In the meanwhile, I opened an official support case. I‘ll keep you posted on the outcome.
  
  Best,
  Aristo
  - Aristomastrosi
    Guide
    Aug 25, 2019
    Dear all,
    
    I got a confirmation from the official netgear support that the switch is a defective unit. I already got a free exchange and am very happy with the new, new working GC108PP.
    
    Best regards,
    Aristo