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Forum Discussion
GC510P shows disconnected but is working
Symptom: Insight shows 4 of my 6 switches as disconnected, but they are working fine. I have 6 GC510P switches at a location. When looking at the switches, they all show they are connected to the...
The switches try to establish a cloud session -to- the Insight infrastructure.
Anything changed in the data path prohibiting the switch LAN IP addresses to reach the Internet?
Thanks for your reply.
The path was interrupted when I updated the firmware on another switch. That switch connected the network to Internet. Once the pathway is restored, I expected the switch to talk with Insight. What I find crazy is that the blue light on the switch is lit. That indicates there is a connection to the Internet. The only way I have found to get these devices to appear connected in Insight is to power cycle them, and that doesn't always work. Clearly Netgear has a software bug.
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