Cloud portal unaccessible

Dgillet wrote:

The new cloud portal only uses the mobile phone number to send the verification code. 

As before the update, the login is based on email address - just like the community here.

The https://insight.netgear.com login page clearly requests an email address - have not seen that a mobile number should be requested. 

New added is an option to use Login with [One Time Passcode] - the action button isn't available until entering an email address.

Dgillet wrote:

What’s funny is that both methods are available in the iOS app. 

For what's worth, the Insight App on Android devices does - perfectly in sync with the Insight Cloud Portal - requesting the email address, no mobile number.  

Somehow you are mixing up the generic Netgear Account login used on the Web for many Netgear sites like https://my.netgear.com  on whatever other Netgear App probably. As of writing, I cant see any of these does use the mobile number as the primary key to identify the user. Sure, for other applications or lost password purposes, Netgear offers SMS for the 2FA, but not on generally on Insight.  

Not an Apple shop here, so lack of a newer iOS16.7 or newer device I can't compare. Not so fun: What I see is however that Netgear has not updated the App Store details (except of the v10 App update), screenshots and App description seems to be from the first Insight App generation time. Similar on the Google Play Store by the way. At least on the App Store it appears the icon was updated. not On neither side these details were updated updated for virtually a decade or so.

A moderator will move your thread away from the "Netgear Smart Home Parental Control" section to the more appropriate Netgear Insight area.

Regards,

-Kurt