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Forum Discussion
Solved
Cloud portal unaccessible
Hi The new cloud portal only uses the mobile phone number to send the verification code. The option to use the email address isn’t available anymore. I’m left out because the sms never worked. I...
Thank you for this.
I found the solution.
In the "main" Netgear website, I changed the TFA method to email. It works with the Insight portal too.
Well, if the Cloud Portal never asks for your mobile number, it means that you stay connected or use it everyday.
In my case, after supplying email address and pw (accepted) I get a "verification" step.
Formerly I had the choice: either a code sent to my mobile (this never works) or a message sent to my email address.
The second option doesn't exist anymore. So I can't login.
No problem with iOS.
Regards
Denis
Dear Dennis,
Of course, I tend to believe what serious customer members write.
As a regular Netgear user, visiting the community, accessing my.netgear.com, accessing the Insight on the Web portal as well as from the (Android) app, often roaming between different devices and locations - it never asks me explicitly for my mobile number.
I know that some Netgear Apps do allow to select on how the 2FA is sent, the Insight portal does offer such an option e.g. in a menu like "Try another verification method". It's fixed to email.
On the Insight App (Android here), one does have to tap the biometric "Fingerprint" method - otherwise one does never show the "Try another verification method". There I can optionally select either email or SMS.
In your case - with trouble recieving emails - it's worth investigating why you apparently can't receive, or at least see in the inbox, or whatever location is used to automatically place emails sent from "NETGEAR" from mailto:donotreply@message.netgear.com
Similar the community update notifications optionally sent from mailto:no-reply@mailer.community.netgear.com
Something to reach out for your unknown email service provider.
Confusion complete?
-Kurt.
PS. I'm not a Netgear rep here.
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