NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Cloud portal unaccessible
Hi The new cloud portal only uses the mobile phone number to send the verification code. The option to use the email address isn’t available anymore. I’m left out because the sms never worked. I...
Thank you for this.
I found the solution.
In the "main" Netgear website, I changed the TFA method to email. It works with the Insight portal too.
Screen capture here (this comes after entering email & PW).
It's a simple App page titled "Verification methods" and two selections, one "SMS Message", and one with Email address.
At least this is what we still see here from Switzerland - that's the very same for several years.
Both mobile number and Email are stored along with your Netgear Account.
It's possible, Netgear IT does still work on changing and reorganising things as we're writing here.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
