Duplicate Purchase – Request for Refund and Urgent Assistance

Dear Netgear Insight Support Team,

I am writing to report a recurring billing issue related to my Insight Premium (9 devices) subscription.

For the past three years, I have been charged twice annually for what appears to be the same service, resulting in a duplicate purchase and overpayment.

Upon reviewing my records, I suspect the issue may stem from the fact that my email address (wunan.nju@gmail.com) has been mistakenly associated with two separate Customer Account Numbers:

• Customer Account Number 1: 51093698
• Customer Account Number 2: 40201806

I believe this duplication may have led to the system charging me twice for the same subscription.

I have previously attempted to contact your team multiple times via sale@insight.com, but unfortunately, I have not received any response.

I respectfully request the following:

1. Verify the ownership and linkage of both Customer Account Numbers listed above with my email address.
2. Confirm whether duplicate subscriptions exist and whether they are the cause of the repeated billing.
3. Arrange a refund for any overcharges that resulted from this duplication.
4. Take steps to consolidate or correct the account linkage to prevent future issues.

Please respond directly to my email: wunan.nju@gmail.com.

Thank you for your assistance, and I look forward to your prompt response and resolution of this issue.

Sincerely,

Nan