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I recently purchased a PR60X and activated Insight on trial
I recently purchased a PR60X and activated Insight on trial. I was able to activate Exium SASE on trial. I agree, NETGEAR should aggressively migrate existing Insight customers to a version which allows Exium SASE. It is frustrating when any company prioritizes "new" customers over "existing" customers.I don't have access to features to my PR60X router
I am frustrated with this as well. As a business with 3 locations, I am on classic. I have access to features to my PR60X router advertises as having. I can't use the new IDS or any features. Heck, I had this router for over 2 years before the dual WAN failover was activated even though it said it had it on the box(it didn't until a later firmware). I'm not happy with Netgear. I've contacted and opened 2 tickets to get moved to the new Insight. My personal account has the new Insight. I've thought about making a new account and moving my 50+ devices to it but I was told "you should have the new insight by the end of June....then July". I am not holding my breathe. I think it's time to move to a more professional company that actually has features it lists on products. And not months if not years after it should.Insight Pro License
My company has purchased an Insight Pro license as we needed it to upload some NetGear Nighthawk devices to insight. The biggest issue I am having is where I need to go to upload it. I was directed to go to the Insight page where I can't upload because I don't have a pro account. Any assistance would be greatly appreciated.Unable to disable auto-renew – billing issue – support ticket open since Feb 20
Hello, I am experiencing an issue with my Insight subscription. When I try to disable Auto-Renew in the subscription billing page, the system confirms the change, but after refreshing the page the Auto-Renew option turns back to ON. Because of this issue I am also unable to remove my credit card from the account. I opened a support ticket on February 20, but the case is still marked as "In Progress" and I have not received any response yet. Support case ID: 49536768 Could a moderator please help escalate this issue to the billing team so that the auto-renew can be disabled and my payment method removed? Thank you for your assistance.WiFi Network not passing VLAN
I am having issues with my Insight Managed WAC540 to properly connect to a VLAN. If I send data untagged, it works perfectly fine on the default VLAN for the device, but I assign a SSID to be on a given VLAN, and it just doesn't connect to the VLAN. I have the port setup properly at the switch, with general traffic untagged, and the specified VLAN tagged. If I plug in another managed device, it functions as expected (it trunks). Inside insight shows the vlan, shows the other devices that are members of the VLAN (which are all hard-wired at this point). The cable is plugged into the primary port on the WAP. If i do not send anything untagged, the WAP fails to connect to insight. Is there something else that needs done to have the WiFi actually operate on the tagged VLAN? (phone is able to connect to the WiFi, but it gives a 'no internet' error, and assigns an ip of 192.168.10.x .... I do not have any DHCP running on any vlan that assigns at x.x10.x)Duplicate Purchase – Request for Refund and Urgent Assistance
Dear Netgear Insight Support Team, I am writing to report a recurring billing issue related to my Insight Premium (9 devices) subscription. For the past three years, I have been charged twice annually for what appears to be the same service, resulting in a duplicate purchase and overpayment. Upon reviewing my records, I suspect the issue may stem from the fact that my email address ([email protected]) has been mistakenly associated with two separate Customer Account Numbers: Customer Account Number 1: 51093698 Customer Account Number 2: 40201806 I believe this duplication may have led to the system charging me twice for the same subscription. I have previously attempted to contact your team multiple times via [email protected], but unfortunately, I have not received any response. I respectfully request the following: Verify the ownership and linkage of both Customer Account Numbers listed above with my email address. Confirm whether duplicate subscriptions exist and whether they are the cause of the repeated billing. Arrange a refund for any overcharges that resulted from this duplication. Take steps to consolidate or correct the account linkage to prevent future issues. Please respond directly to my email: [email protected]. Thank you for your assistance, and I look forward to your prompt response and resolution of this issue. Sincerely, NanHow to active my Insight pro subscription after 1 Year free insight pro license expired.
Hi there I got a WAC510 with 1 year free Insight pro subscription and it is about to expire. I have purchased 1 year insight pro subscription via online and I got the key now. Can anyone tell me how to renew my existing subscription? Thank youInsight VPN Down?
My point-point Insight VPN network has not been able to connect for a couple of days. The Insight Status page https://status.netgear.com/insight says that there was a partial outage last Thursday (this was last update). Is the network back up or do I have a problem somewhere else? Thanks Ray