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Duplicate Purchase – Request for Refund and Urgent Assistance
Dear Netgear Insight Support Team, I am writing to report a recurring billing issue related to my Insight Premium (9 devices) subscription. For the past three years, I have been charged twice annually for what appears to be the same service, resulting in a duplicate purchase and overpayment. Upon reviewing my records, I suspect the issue may stem from the fact that my email address (wunan.nju@gmail.com) has been mistakenly associated with two separate Customer Account Numbers: Customer Account Number 1: 51093698 Customer Account Number 2: 40201806 I believe this duplication may have led to the system charging me twice for the same subscription. I have previously attempted to contact your team multiple times via sale@insight.com, but unfortunately, I have not received any response. I respectfully request the following: Verify the ownership and linkage of both Customer Account Numbers listed above with my email address. Confirm whether duplicate subscriptions exist and whether they are the cause of the repeated billing. Arrange a refund for any overcharges that resulted from this duplication. Take steps to consolidate or correct the account linkage to prevent future issues. Please respond directly to my email: wunan.nju@gmail.com. Thank you for your assistance, and I look forward to your prompt response and resolution of this issue. Sincerely, NanHow to active my Insight pro subscription after 1 Year free insight pro license expired.
Hi there I got a WAC510 with 1 year free Insight pro subscription and it is about to expire. I have purchased 1 year insight pro subscription via online and I got the key now. Can anyone tell me how to renew my existing subscription? Thank youInsight VPN Down?
My point-point Insight VPN network has not been able to connect for a couple of days. The Insight Status page https://status.netgear.com/insight says that there was a partial outage last Thursday (this was last update). Is the network back up or do I have a problem somewhere else? Thanks RayInsight Free Trial FAQ - Try Insight Web Portal & More
What is the BEST way to try out Insight features without subscribing? Sign up for "Premium Trials". It gives unlimited access for 30 days (Can change based off different promotions going on. so please check at for latest #ofdays www.netgear.com/insight. Some times you can get 2nd free trail when you add a high port density switch). Premium allows both website portal and app access. What features are available as part of free premium trails? Unlimited device credits, you can add as many devices as you want. access to both webportal and Insight APP at iosappstore or androidappstore Unlimited features What happens after Premium Trial is over? User can choose to be Basic-free (if there are less than 3 devices (again check website to know what is the device count now) or Basic-Paid or stay at Premium-paid and get full advantage of webportal and app. I have Insight -basic, what is the best way to upgrade to Premium Trials? User can upgrade from the app or do full subscription management from https://www.insight.netgear.com. The Android user can choose to do it in the application itself. https://www.insight.netgear.com/#/accountManagement/subScriptions What about Insight Pro for MSP and VAR ? If user already has the PRO licenses, they just use the link given in license. or if the MSP/VAR user is waiting for Insight pro licenses is to create a Insight account. The VAR/MSP can start off by signup for "Premium Trail" subscription. Once the pro licenses reach the VAR/MSP. MSP/VAR can convert their current account to Pro account. This is one-way conversion. All the configurations and devices will be move to the PRO account. Can users change Basic to Premium or vice-versa ? Yes, the user can do it at the end of the current subscription end. I liked what I saw in the Trail, Can I upgrade and become paid right away? Yes, Visit https://www.insight.netgear.com/#/accountManagement/subScriptions
