I have access to features to my PR60X router

I am frustrated with this as well. As a business with 3 locations, I am on classic. I have access to features to my PR60X router advertises as having. I can't use the new IDS or any features. Heck, I had this router for over 2 years before the dual WAN failover was activated even though it said it had it on the box(it didn't until a later firmware). I'm not happy with Netgear. I've contacted and opened 2 tickets to get moved to the new Insight. My personal account has the new Insight. I've thought about making a new account and moving my 50+ devices to it but I was told "you should have the new insight by the end of June....then July". I am not holding my breathe. I think it's time to move to a more professional company that actually has features it lists on products. And not months if not years after it should.