insight account cannot login, error while retrieving the account detail.

Question

Hi all,&nbsp;My insight account cannot login. Error message below is prompted even login via the website or mobile app.&nbsp;The error message "An error occurred while retrieving the account details. Try again".&nbsp;Anyone have similar issue and able to fix it?&nbsp;&nbsp;&nbsp;Thank you very much!&nbsp;&nbsp;

schumaku · Answer

In which market (region) are you located?

KarlTsang · Answer

Located UK. As I tried to create a new account using new email, everything is fine. However, all my devices are registered by previous email address. Also, failure to login is occurred on website and mobile phone that should not related to any region or language setting. So, I am frustrate to access my router....&nbsp;Thanks.

schumaku · Answer

Can a moderator like&nbsp;JohnC_V&nbsp;or one of the engineers like SalauddinK&nbsp;help this customer please?

SalauddinK · Answer

Hi There,
&nbsp;
Please give the below details,&nbsp;
&nbsp;
Are you able to login to the Old account where you have devices added ?
You just created a new account and couldn't access the Web or App for this new email account ?
were you planning to move your devices to the new mail account ?
&nbsp;
Thanks,
Salauddin
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KarlTsang · Answer

Hi Salauddin or other netgear expert, &nbsp; &nbsp;I still stuck to add my old devices to my new mail account as the devices are registered in my previous mail address. Would anyone can help to fix it?&nbsp;Thanks&nbsp;

Forum Discussion

insight account cannot login, error while retrieving the account detail.

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