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Forum Discussion

KarlTsang's avatar
KarlTsang
Aspirant
Aug 30, 2023

insight account cannot login, error while retrieving the account detail.

Hi all,   My insight account cannot login. Error message below is prompted even login via the website or mobile app.   The error message "An error occurred while retrieving the account details. T...
SalauddinK's avatar
SalauddinK
NETGEAR Expert
Sep 04, 2023

Hi There,

 

Please give the below details, 

 

Are you able to login to the Old account where you have devices added ?

You just created a new account and couldn't access the Web or App for this new email account ?

were you planning to move your devices to the new mail account ?

 

Thanks,

Salauddin

 

 

 

 

 

 

 

KarlTsang's avatar
KarlTsang
Aspirant
Sep 20, 2023

Hi Salauddin or other netgear expert,  

 

I still stuck to add my old devices to my new mail account as the devices are registered in my previous mail address. Would anyone can help to fix it?

 

Thanks

 

  • JulienR's avatar
    JulienR
    Administrator
    Sep 25, 2023

    Hi KarlTsang,

    I will a member of the support team to get in touch with you.

    Thank you.

    Best Regards,

    Julien R. 

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