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Forum Discussion
Insight VPN is unreliable
I've been using the for the past year and it has worked most of the time. However... for the past week and a half, it has become very disappointing. Every night and often during the day the Networ...
I have the same problem. I also think the problem came after upgrading both BR500 to latest firmware v5.6.0.1
-John
Hi John,
After following some suggestions from a level 3 tech, it has been determined that the unit needs to be replaced. Our discussions didn't delve too deeply into the VPN problem specifically because we were focusing on the larger issue of the router losing it's non-Insight managed settings after a reboot (port-forward, DHCP Reservation, OpenVPN, DynDNS). That is the reason for the replacement.
If I find that the VPN reliablity changes after the new unit is installed I'll report back. In the meantime, good luck.
It's a pity that the Insight app can't make any changes to those deeper settings.
-patrick
Just to add firmware 5.6.0.2 was released today and can be found on the support page. This does address VPN issues customers were running into with losing VPN routes from VPN client to router. Once you get your replacement unit, I would recommend upgrading to that firmware and you should see your VPN connection be more reliable.
Hi Josh,
I saw the email this morning. Hopefully we can get the replacement into operation today or tomorrow.
thanks for the followup.
-patrick
My VPN between two BR500 (Sweden-Spain) has now been stable since firmware 5.6.0.2
thanks. / John
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