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Forum Discussion
Insight VPN is unreliable
I've been using the for the past year and it has worked most of the time. However... for the past week and a half, it has become very disappointing. Every night and often during the day the Networ...
Hi John,
After following some suggestions from a level 3 tech, it has been determined that the unit needs to be replaced. Our discussions didn't delve too deeply into the VPN problem specifically because we were focusing on the larger issue of the router losing it's non-Insight managed settings after a reboot (port-forward, DHCP Reservation, OpenVPN, DynDNS). That is the reason for the replacement.
If I find that the VPN reliablity changes after the new unit is installed I'll report back. In the meantime, good luck.
It's a pity that the Insight app can't make any changes to those deeper settings.
-patrick
Just to add firmware 5.6.0.2 was released today and can be found on the support page. This does address VPN issues customers were running into with losing VPN routes from VPN client to router. Once you get your replacement unit, I would recommend upgrading to that firmware and you should see your VPN connection be more reliable.
Hi Josh,
I saw the email this morning. Hopefully we can get the replacement into operation today or tomorrow.
thanks for the followup.
-patrick
- Installed that update this morning around 6am. Received notification that BR500 VPN connection (BR500 TO BR500) went offline at 9 pm.
At least now I receive a message letting me know I have to do something. Before it would just go offline and not notify me.On Wednsday, we installed the replacement, noted that is was on 5.6.0.2.
The insight desktop app connected immediatly and the Recieved graph was showing activity, but the Sent graph was sitting at 0. And we were unable to ping any of the devices on the LAN from a remote computer.
In the Netgear UI on the local computer, the Inight VPN tab showed the BR500 and the remote computer as Online.
The Insight VPN desktop app's Diagnosis Tool only gives you information about the health of the connection between the remote comptuer and Netgear's VPN server. There does not appear to be any way to diagnose or troubleshoot the connection between the Netgear server and the BR500.
please someone correct me if I'm mistaken.
anyway, a couple of hours later the Sent graph came to life and I was able to ping devices behind the BR500 from the remote computer.
This was great. And this state of great-ness lasted until this morning (Friday) at 7am when I looked at the remote computer, the Sent graph was back to a flatline. I had lost connection to the devices behind the BR500 at 3am.
I hit the reconnect button on the desktop app and now it won't re-connect.
not quite sure what next steps to take, other than wait for a couple of hours and try again.
at least I can remotely access the computer that's behind the BR500 using Spalshtop.
-p
...and furthermore...
The BR500 (according to its webpage UI) is Online with the Insight VPN.
Contrary to that, the Insight iOS App tells me that the BR500 is not connected to the VPN Server after running the "Test VPN Connection" button.
The same holds for the Insight Cloud Portal.
It is curious that the Insight management utilities disagree with the unit itself.
Sadly, rebooting the router doesn't restore VPN functionality.
perhaps it will magically start working later in the day.
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