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Forum Discussion
Insight VPN is unreliable
I've been using the for the past year and it has worked most of the time. However... for the past week and a half, it has become very disappointing. Every night and often during the day the Networ...
To those running into issues with the VPN can you verify some things for me:
-Is the issue only affecting your site to site? or client to site setup?
-Do you have an ETA when you began to experience the issues?
-As for logging can you private message me the output from the VPN logs from the router. It can be found under the local browser:
My issue is Client to Site setup. I do not have a way to test site to site.
My original post came out of frustration with the long term intermittent problems with the VPN (in addition to a specific issue with a specific BR500).
But the new BR500 was put into service last Wednesday with FW5.6.0.2. VPN was solid for about 36 hours. Ever since 3am Friday, I have had no connectivity.
the BR500 GUI VPN page shows that it is Online with the VPN Group. However, the Insight Cloud Portal (and iOS app) Test VPN Server function fails with the message "Device is not responding as it is not connected to VPN server".
I spent about 4 hours last night with two different support people via chat with no success. I believe that the issue has been bounced up to engineering.
I will also PM you the vpn log.
thank you
-p
Saw the logs thank you. Working with engineering we believe we found the root cause and are debugging the issue. Any logs that are collected from BR500's are helpful.
The desktop client automatically re-connected a couple of hours ago and has been remained connected.
And I'm able to remotely access network devices behind the router.
So whatever you are doing apears to be working.
Will report back if there's a change.
thank you
My desktop client has not been able to connect since yesterday.
Hopefully they are still debugging the issue.
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