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Forum Discussion
"Instant WiFi" and Smart TVs
Hello again Netgear :) I seem to have encountered an issue affecting my LG and Samsung smart TVs (various models). The TVs (all of them on site) connect to an AP on power up, however they often a...
I suggest you to download the logs from your access point. It would be best that the issue were captured in the logs Kindly read pages 192-194 of the WAX610 user manual here on how to view, save, download, or clear the logs. Then, open a support ticket with NETGEAR Support here at anytime. Be sure to upload the logs to the support ticket for it to be analyzed.
Regards,
DaneA
NETGEAR Community Team
I've had to log a call now as since the last two firmware updates I now have one Samsung TV that won't connect at all with WPA2 enabled on any SSID. I have a very basic SSID setup on 2.4ghz only, no fast roaming, no load balancing no nothing other than basic WPA2 Personal security.
Support case has been open over a week and nothing has been sorted... Anyone with any ideas?
Support case has been open over a week and nothing has been sorted... Anyone with any ideas?
I inquired to the NETGEAR Support Team and found out that your support ticket is already escalated to the higher tier of NETGEAR Support. Kindly wait for further updates coming from the higher tier of NETGEAR Support that is handling your support ticket.
Regards,
DaneA
NETGEAR Community Team
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