Forum Discussion

Follower

Oct 19, 2019

WAC510 Removal from Insight Account

I have a WAC510 AP that was previously connected to an insight account by a previous employee. I do know his password or have access to his email account. I am attempting to add it to my Insight ac...

DaneA

NETGEAR Employee Retired

Nov 06, 2019

clemsonscout,

Welcome to the community! :)

You can ask the previous employee to follow the steps on the article below to remove your WAC510 from his Insight account:

How do I remove a device from my Insight account?

After your WAC510 has been successfully removed from your previous employee's Insight account, try to add it to your own Insight account. Refer to the steps on the article below:

How do I discover, add, and register switches, access points, and Orbi Pro WiFi Systems in Insight?

Regards,

DaneA

NETGEAR Community Team

m4sterbl4ster

Initiate

Jan 17, 2020

And what if the employee left involuntarily and is unwilling to assist? The devices are owned by the company and we need the ability to manage them via Insight.

Thank you.

schumaku
Guru - Experienced User
Jan 20, 2020
m4sterbl4ster wrote:
And what if the employee left involuntarily and is unwilling to assist?
You need assistance by a Netgear moderator e.g. DaneA or Christian_R - send proof of purchase, explanation (link to this thread) by PM.

m4sterbl4ster wrote:
The devices are owned by the company and we need the ability to manage them via Insight.
Understood of course. Don't forget to update the internal policies on how to handle company properties and resources.