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Forum Discussion
WAX630 Product access
Hi All,
I have serveral issues.
I have created my insight portal account as per email, and created the location for my APs of which i have 5 WAX630 devices.
1. however i am unable to add these devices via the app as they say the the device as already been added to a different account.
2. i have follow the instructions to reset to factory default and got the login page and try the default username admin/Password as the back say and it keeps telling me either the password or username is wrong
3. The devices are listed in the insight when i edit an AP there is a sign that say
? Role of user is not defined.
4.I cannot get support to help as it say devices not registed, but i try to register they say they are already.
so i am at a bit of a loss on how to get these setup correctly. fairly urgent
2 Replies
Welcome to the community! :)
With regard to your concern, I encourage you to open a support ticket with NETGEAR Support here at anytime. In this way, a NETGEAR Support Expert can help you register the serial number of the 5 WAX630 under your name provided that you are the original purchaser of it. The Proof of Purchase of the 5 WAX630 might be needed for verification.
Regards,
DaneA
NETGEAR Community Team
Hi All I have now manage to several of the issue I was having.
I deleted the location and manged to create a new location and added my AP's via the phone App to the portal correctly this time.
I do have however a couple Queries on the following
1. Still getting Role of user not defined when selecting a device
2. I want to the AP's from a DCHP to Static config, but each time i try they keep saying the Primary DNS is Wrong, But it is not
3 Try to edit the location setting but these to not seem to take just seem to Crash all the time.
Ken
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