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Forum Discussion
Solved
M4250-40G8XF-PoE+ not compatible with QSYS
I have this switch and QSYS profiles do not work properly. If I connect my QSYS core and QLAN amp to ports that are next to each other QLAN audio works but not all of the ports that are enabled for ...
According to a private contact, the case was escalated to the ProAV team but there was no action yet. They will get someone to reach out to the customer. The best way to reach the ProAV team is via proavdesign@netgear.com. Thanks again, have a nice weekend !
According to a private contact, the case was escalated to the ProAV team but there was no action yet. They will get someone to reach out to the customer. The best way to reach the ProAV team is via proavdesign@netgear.com. Thanks again, have a nice weekend !
Thanks for the response. This is my first time posting on the Netgear community so my notifications were in SPAM. The ProAV team finally reached out and I did a screen share with them and found that the QSYS profiles weren't applied properly. 'The p2p clock e2e-transparent' and 'mtu 1500' lines were missing from the ports that were not working for QSYS audio. We changed the profile on the ports that were not working and changed them back and port had the correct settings afterwards. I assume this is a solution to the problem but I am no longer onsite and can't move the cables around to test.
At least now I have a method to contact support because my previous attempts left me extremally disappointed. My call in when I created the case took 30 minutes just for the guy to get my info and escalate to the ProAV team which took days for an initial response.
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