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Firmware 2.3.1.100
I am not sure what to say about this new firmware. My parents alway taught me, “If you don’t have something nice to say, then say nothing at all”. Yet, I was also taught, “if you have a probl...
All,
We have received a list of comments from Flash008 and are reviewing them. Please note that there is nothing in the world that makes us happier than seeing happy and satisfied customers and users of our products. At NTGR, we take pride in our products and seek to please our customers.
In regards to the response that MrJosh provided, his point is that Orbi Pro was designed to be a DIY product for business owners that are not network engineers. I has the features to meet the needs of that group of users. But it looks like the success of the product, has resulted in unforseen expectations for features such as SNMP or Syslog which is not something that a small business owner would require.
in other words, Orbi Pro was not meant to replace a product like our WAC540 that has all kinds of bells and whistles.
Please bear with us as we are going through all the comments received which is a summary of all of your points and we'll have a dialogue and work through them.
Finally, we are doing our best to wow our customers, but please don't interpret this as commitment to implement features.
Orbi Pro Product Management
I agree Netgear's response, esp. RE: the SSID issue, is uninformed as the router does infact support dual SSID on the Wi-Fi 2 profile in the latest firmware, and DID support dual SSID on Wi-Fi 1 via the command line in previous firmwares. Totally uninformed about the prodcut in that regard.
Also didn't address why there are complaints of auto updating when auto update is turned off.
When people buy products they don't by them with the understanding features may be REMOVED in the future. If anything, people expect features will be added. Why did Netgear remove the command line functionality for dual SSIDs? To sell us some other piece of hardware we don't want/actually need?
Furthermore, we don't care about the features of AP products Netgear also sells. We already have a Netgear product that isn't living up to what it would do when we bought it, at least for me. Why would we want to buy an AP for a feature Netgear may just take away in the future?
I can tell you for sure I will not buy any more Netgear products, ever.
Again, I want Netgear to either fix this SSID and firmware issue, or I want them to buy this stuff back from me. They've altered it in a way that makes unsuitable for my use case.
Great feedback ibmman69,
Let us hope we get a real response from Netgear that is based on facts, someone who is knowledgable and able to answer our questions, resolve our problems and set expectation accurately. I believe MrJosh was doing the "best he could", but unfortunately he may not be fully in the loop. I never attack effort, even if that effort is misguided.
One thing that will not be tolerable is the typical Netgear responses that send us in circles, double-speaking, comments that do not reflect facts, and someone who does not have the authority to make real progress. It’s time for real leadership staff to do their jobs and own the problem.
Anything less is not acceptable.
I am going to send another followup email to the Netgear Executive staff, along with PR and a few others.
At some point we will find the right pressure point within Netgear and see some real resolution.
I would hope others would join me. The more voices they hear, the more serious they will take us.
To the owners of this forum, YOUR SILENCE WOULD NOT BE WISE…It’s only a factor of time before your top-brass leadership takes over, and one thing is very KNOWN in the corporate world. When the top brass is required to get their hands dirty in this lower-level stuff. Usually that is not a good thing for the lower-level staff.
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