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Help Configuring Orbi Pro to Dedicated Fiber - SRR60
Hi everyone,
My office recently installed dedicated fiber internet and I'm having issues getting the router to receive any internet signal. It's been tested by the ISP tech and was working, but when I tried connecting it to my Orbi Pro, no internet connection can be established. I received the following information from the tech:
Port 1 of the Ciena 3916s is up and active.
Tech was able to get out with the assigned IPs -
Usable: 64.16.15.34
Mask: 255.255.255.252
GW: 64.16.15.33
I've plugged in my ethernet cable into Port 1 of the Ciena 3916, and the other end into the "internet" port of the orbi pro. I then setup the orbi with a static IP with the information provided. Still, no luck getting internet on the Orbi. Tried several power cycles on all devices without any result. Any advice would be greatly appreciated!
Don't think the ISP provided information to use 192.168.1.1 for the DNS server on your WAN/Internet port static config. Put up the ISPs or some public DNS IPs there.
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lennyp75 wrote:Hi everyone,
My office recently installed dedicated fiber internet and I'm having issues getting the router to receive any internet signal. It's been tested by the ISP tech and was working, but when I tried connecting it to my Orbi Pro, no internet connection can be established. I received the following information from the tech:
Port 1 of the Ciena 3916s is up and active.
Tech was able to get out with the assigned IPs -
Usable: 64.16.15.34Mask: 255.255.255.252
GW: 64.16.15.33
I've plugged in my ethernet cable into Port 1 of the Ciena 3916, and the other end into the "internet" port of the orbi pro. I then setup the orbi with a static IP with the information provided. Still, no luck getting internet on the Orbi. Tried several power cycles on all devices without any result. Any advice would be greatly appreciated!
Your mistake may be you applied the static IP address yourself. Go into our Orbi router and change it to Get Dynamically from ISP, as most providers will change your IP address, unless you are paying for the static IP.
Don't think the ISP provided information to use 192.168.1.1 for the DNS server on your WAN/Internet port static config. Put up the ISPs or some public DNS IPs there.
This did it, I went on the ISP's website and copied over their DNS settings. Thank you!
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