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Forum Discussion

dir's avatar
dir
Apprentice
Mar 02, 2020
Solved

keeps forgetting / prompting for password

I recently installed Insight on my phone.  Now I seem to have problems if I try to log into the SRR60 web portal directly.  It rejects my password then goes into password recovery (enter serial #, et...
  • Leia's avatar
    Leia
    Mar 02, 2020

    Hi dir,

    Since you added your SRR60 onto Insight, Insight would manage all devices' admin passwords by locations that you set. I guess you set different passwords on Insight and SRR60 admin GUI.

    So you can change the password on Insight app:

    1. After login, click "Locations" button, then "Location Configuration";

    2. Change "Device Admin Password" and save.

     

     

    Thanks,

    -Leia

Leia's avatar
Leia
NETGEAR Employee Retired
Mar 02, 2020

Hi dir,

Since you added your SRR60 onto Insight, Insight would manage all devices' admin passwords by locations that you set. I guess you set different passwords on Insight and SRR60 admin GUI.

So you can change the password on Insight app:

1. After login, click "Locations" button, then "Location Configuration";

2. Change "Device Admin Password" and save.

 

 

Thanks,

-Leia

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