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Abbydog's avatar
Abbydog
Follower
Jul 27, 2020
Solved

New SRR60 with existing SRS satellites won't sync - corrupted firmware?

On my 4th SRR60 router (Orbu Pro system) inside of 2-years. Just received a brand new one (under warranty) and was installing it into my church's system (has 5 SRS-60 satellites). The router would no...
  • DaneA's avatar
    Jul 29, 2020

    Abbydog,

     

    We apologize for the inconvenience this has caused you.  I suggest that you open a support ticket with NETGEAR Support here at anytime.  Kindly state what happened and be sure to attach a soft copy of the Proof of Purchase of the 4 SRS60 for warranty verification.  If ever the hardware warranty is still valid, an online replacement will follow. 

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team

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