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Forum Discussion
Solved
"No Cases found" in support portal
Good morning! I've got two open support cases for our Orbi Pro (I'm waiting on a new router via RMA). when I logged into the support portal to check the status and get a tracking number the port sho...
Hi YaharaSoftware2,
Welcome to our community! :)
My apologies for the inconvenience. This issue has been fixed before and it seems that it is happening again.
Thank you for reporting and we will keep an eye on this. I also sent you a pm, please check.
Regards,
JohnCarloV
NETGEAR Community Team
Oh Pat, it should be there ... Christian_R might be able to figure out and ask for more details by PM in case.
One point worth noting: Over here in Europe at least, the support people tend to close the tickets once a replacement unit is shipped - what makes it hard to continue the communication if there is a ongoing problem (shipping, wrong hardware model received, ...).
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