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Forum Discussion
chadonmac
Jan 09, 2021Initiate
Orbi firmware V2.6.0.108 no longer allows Orbi App connection
I let the Orbi insight app update my router and satelites to V2.6.0.108 and now i am unable to connect to my network through the local Orbi App. I have tried all troubleshooting steps(I could connec...
DJHazmat
Jan 22, 2021Star
Same to me as as well. Updated the SRS60, SRR60, and the RB50Y to 2.6.0.108 and lost the Orbi App connection. I contacted support and the response from netgear was that it was intentional. That the ability to support both Insight and Orbi app was too much for them and from 2.6 on only the Insight app would be supported. I then download and installed the Insight app, registered my Orbi Pro router and voila - the support for the router is horrible. It doesn't show connected devices, it doesn't let you modify the settings, it only let's you reboot the router(and presumably satellites too). With that , Netgear also dropped the free version of Insight(you still get a trial) in fovor of a subscription. Since I can't really manage the router and network with the Insight app, I won't be subscribing. Oh, and BTW, they said if I still wanted to use the Orbi App, I could downgrade the firmware. But of course, then I'm stuck with no further enhancements or bug fixes for the Orbi Pro system.
Another thing, has anyone noticed that the wifi internet connections are dropping constantly with the new firmware? Seems every 15 or 20 minutes that my laptop loses access to the internet and I have to toggle the wifi off and then on(or disconnect from the network and reconnect) to get internet access back. It started on 2.5.5.100 and continues on 2.6.0.108. I don't remember it being so frequent on 2.5.4.104. I can verify that I still have an IP address, but am unable to ping my router. I've checked for OS updates, etc. to make sure that isn't it. It happens on my iPad, and my phone too!
DarkVisa
Jan 23, 2021Tutor
Hi,
Thanks for investigating with Netgear what the issue is re: Orbi app. If what you have written is true then I am at a loss as to why Netgear didn't inform its users - really bad form to leave everyone in the dark.
Secondly, if that is how Netgear are going to carry on then when the time comes to replace my Orbi system I would have serious questions relating to buying from Netgear. Their products might be good but if they are going to treat their customers like this I'm not interested. I'm certainly not paying for a subscription service which doesn't give full access to all things related to my network. Particularly as I/we had a perfectly good, stable and working Orbi app.
On the issue regarding stability - currently my network is very stable (since the update) and I'm not having any issues with my wifi dropping every 15/20 minutes. As for the future I'll give it some thought before considering downgrading.
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