Forum Discussion

Aspirant

Dec 16, 2019

Solved

Orbi pro set up for google home

How to set up Orbi pro so it's working with google home, with the regular Orbi it's not any problem, but with the Orbi pro google home lose the wifi signal frequently.

LarsA
Jan 02, 2020
Hi, as I was informed by the Swedish netgear suport team that I can`t use google home with Orbi pro, did I return my home assistant to the store again, so I can`t produce any report to you. I will close the thread for now. I will try a new google home assistant later on.

BruceGuo

NETGEAR Expert

Dec 27, 2019

Hi LarsA

1. Can you check the "Attached Device" page, what's the device's signal strengh?

2. Could you please share the debug logs? Access your Orbi with http:///debug.htm. Start capture before you recreate the issue. Wait for at least 5 mins to record all the debug info in the logs before saving it. You can upload into google drive and share me link via PM

LarsA
Aspirant
Dec 27, 2019
Hi BruceGuo
I have got the information that the model "Orbi pro" is not working with Google home and Netgear has no plans to do an update.
However model "Orbi" is working with Google home. Unfortunately I didn't have that info when I bought Orbi pro.
- schumaku
  Guru - Experienced User
  Dec 27, 2019
  LarsA wrote:
  I have got the information that the model "Orbi pro" is not working with Google home and Netgear has no plans to do an update.
  However model "Orbi" is working with Google home.
  This does read almost unbelieveable - a Google (Nest) Home [Mini] [Hub] [Protect] [Video Doorbell] or Chromecast from this product line should not work on the Orbi Pro. YeZ please enlight us (or Netgear RD).
  - RaghuHR
    NETGEAR Expert
    Dec 29, 2019
    Hi LarsA
    
    We need debug logs to understand why your google nest is having connection issues with Orbi Pro. Please help us to provide the debug log mentioned below:
    
    Go to the http://<ip address of orbi pro>/debug.htm.
    
    Then click on start capture. Wait for the issues to happen and save the debug logs.
    
    Please wait at least 5 mins before saving the logs to record everything in the logs.
    
    You can upload debug into google drive and send me link via PM.
    
    Hope you can provide the debug logs soon.
    
    Have a nice day!
    
    Raghu