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Forum Discussion
Orbi Pro SRR60 keeps disconnecting
Currently running the SRK60 Orbi Pro. My SRR60 router is running firmware version v2.6.2.200. Recently, my router has been losing its internet connection. This happens several times in a day. Eac...
Herve,
I have no idea if this is related or of any help, but
I too have a Spectrum modem. It is the fanciest one they had 3 years ago anis is a router, WiFi and modem. That device must be set to bridged mode. Spectrum VERY rarely, but from time to time updates the firmware and it does not always go back to bridged mode and tries to be the router not just a modem.
Not being in bridged mode confuses OrbiPRO.
A call to Spectrum tech should quickly determine if tour router is in bridged mode and if not they can do that in a few seconds, plus reboot. Have them test connectivity while you are at it.
You can access the spectrum modem setup page and do it yourself, but tech is usually faster.
Good luck.
I have no idea if this is related or of any help, but
I too have a Spectrum modem. It is the fanciest one they had 3 years ago anis is a router, WiFi and modem. That device must be set to bridged mode. Spectrum VERY rarely, but from time to time updates the firmware and it does not always go back to bridged mode and tries to be the router not just a modem.
Not being in bridged mode confuses OrbiPRO.
A call to Spectrum tech should quickly determine if tour router is in bridged mode and if not they can do that in a few seconds, plus reboot. Have them test connectivity while you are at it.
You can access the spectrum modem setup page and do it yourself, but tech is usually faster.
Good luck.
Thanks John. I spoke with Spectrum and they informed me that my cable modem is not doing any routing and simply handing off the connection to my router. All tests on the line and device show the provider is not the issue. I wish there was more info to go on as to what is happening here.
Hello,
In terms of the disconnections, is it happening to both wired/wireless devices or just wireless? What is happening at the time when the disconnections happen?
As for the Android app, we no longer support the Orbi Pro devices with the Orbi app as we require the Insight APP for APP based management of the device.
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