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Forum Discussion
yerge02
Mar 17, 2021Tutor
Orbi Pro SRR60 keeps disconnecting
Currently running the SRK60 Orbi Pro. My SRR60 router is running firmware version v2.6.2.200. Recently, my router has been losing its internet connection. This happens several times in a day. Eac...
yerge02
Mar 17, 2021Tutor
Thanks John. I spoke with Spectrum and they informed me that my cable modem is not doing any routing and simply handing off the connection to my router. All tests on the line and device show the provider is not the issue. I wish there was more info to go on as to what is happening here.
MrJoshW
Mar 17, 2021NETGEAR Employee Retired
Hello,
In terms of the disconnections, is it happening to both wired/wireless devices or just wireless? What is happening at the time when the disconnections happen?
As for the Android app, we no longer support the Orbi Pro devices with the Orbi app as we require the Insight APP for APP based management of the device.
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