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Forum Discussion
Orbi Pro SRR60 keeps disconnecting
Currently running the SRK60 Orbi Pro. My SRR60 router is running firmware version v2.6.2.200. Recently, my router has been losing its internet connection. This happens several times in a day. Eac...
Herve,
I have no idea if this is related or of any help, but
I too have a Spectrum modem. It is the fanciest one they had 3 years ago anis is a router, WiFi and modem. That device must be set to bridged mode. Spectrum VERY rarely, but from time to time updates the firmware and it does not always go back to bridged mode and tries to be the router not just a modem.
Not being in bridged mode confuses OrbiPRO.
A call to Spectrum tech should quickly determine if tour router is in bridged mode and if not they can do that in a few seconds, plus reboot. Have them test connectivity while you are at it.
You can access the spectrum modem setup page and do it yourself, but tech is usually faster.
Good luck.
I have no idea if this is related or of any help, but
I too have a Spectrum modem. It is the fanciest one they had 3 years ago anis is a router, WiFi and modem. That device must be set to bridged mode. Spectrum VERY rarely, but from time to time updates the firmware and it does not always go back to bridged mode and tries to be the router not just a modem.
Not being in bridged mode confuses OrbiPRO.
A call to Spectrum tech should quickly determine if tour router is in bridged mode and if not they can do that in a few seconds, plus reboot. Have them test connectivity while you are at it.
You can access the spectrum modem setup page and do it yourself, but tech is usually faster.
Good luck.
I am having the same drop issue every 3-5 hours since the firmware upgrade.
Is it just wired disconnections, wireless, or both?
The SRR60 loses connection to the internet (purple light goes on also) every 3-5 hours since the upgrade. Spectrum has tested the modem and no issues there and no issues in my area. So it seems highly likely that it was the firmware upgrade from 2.6.0.108 to the 2.6.2.200.
I downgraded the firmware to 2.6.0.108 and am still getting router internet disconnects. I have had Spectrum look at the cable modem both when working and the router says disconnected. No modem issues. It is looking like a HW router issue... I don't know what else it could be. I have ordered another of the same router and will try that next.
I have same Problem with the system.
I have the same problem, but with a bit more detail:
I have had an Orbi Pro setup (SRR60 with 3 hardwired Satelites SRC60) for a couple of years without significant issues. However my update to V2.6.2.200 has led to repeated internet drops and "Purple" router condition. The actual modem connection (in passthrough mode) is still good, and simply clicking on Test (Internet Setup) will fix the problem for 9-12 hours.
Connections to internet from the satelites are dropped, but interestingly it seems that direct wired connections still work?! The Satilites are not Daisy Chained (based on my understanding of the word) so I don't think that's the issue. I'll note that Status when the internet connection fails is typically "Waiting" rather than "Bad", and that the Satelite connections remain "Green" allowing connections between devices (e.g. printing).
I've looked at logs and the router doesn't seem to notice the internet drops (still reporting DOS Attacks etc) so I'm not convinced it is down even though it's "Purple". Of course it flashes white when Testing the configuration so I assume it's doing a soft reboot. I've tried multiple hard reboots, power cycles (of both the modem and the router, and the satelites) without any improvement in downtime.
I'll look at downgrading the FW.
Another post indicated about turning off traffic monitoring as well as possibly adjust daylight savings time. Ive turned off both and gone up to current firmware and my internet is happy!
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