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Forum Discussion
Orbi Pro SRR60 keeps disconnecting
Currently running the SRK60 Orbi Pro. My SRR60 router is running firmware version v2.6.2.200. Recently, my router has been losing its internet connection. This happens several times in a day. Eac...
I am having the same drop issue every 3-5 hours since the firmware upgrade.
Is it just wired disconnections, wireless, or both?
The SRR60 loses connection to the internet (purple light goes on also) every 3-5 hours since the upgrade. Spectrum has tested the modem and no issues there and no issues in my area. So it seems highly likely that it was the firmware upgrade from 2.6.0.108 to the 2.6.2.200.
I downgraded the firmware to 2.6.0.108 and am still getting router internet disconnects. I have had Spectrum look at the cable modem both when working and the router says disconnected. No modem issues. It is looking like a HW router issue... I don't know what else it could be. I have ordered another of the same router and will try that next.
I have same Problem with the system.
I have the same problem, but with a bit more detail:
I have had an Orbi Pro setup (SRR60 with 3 hardwired Satelites SRC60) for a couple of years without significant issues. However my update to V2.6.2.200 has led to repeated internet drops and "Purple" router condition. The actual modem connection (in passthrough mode) is still good, and simply clicking on Test (Internet Setup) will fix the problem for 9-12 hours.
Connections to internet from the satelites are dropped, but interestingly it seems that direct wired connections still work?! The Satilites are not Daisy Chained (based on my understanding of the word) so I don't think that's the issue. I'll note that Status when the internet connection fails is typically "Waiting" rather than "Bad", and that the Satelite connections remain "Green" allowing connections between devices (e.g. printing).
I've looked at logs and the router doesn't seem to notice the internet drops (still reporting DOS Attacks etc) so I'm not convinced it is down even though it's "Purple". Of course it flashes white when Testing the configuration so I assume it's doing a soft reboot. I've tried multiple hard reboots, power cycles (of both the modem and the router, and the satelites) without any improvement in downtime.
I'll look at downgrading the FW.
Another post indicated about turning off traffic monitoring as well as possibly adjust daylight savings time. Ive turned off both and gone up to current firmware and my internet is happy!
I am also having this problem, very frustrating! I made these two changes, turn off traffic monitor and turn off adjust daylight savings time, and the router has been running for a little over 24 hours without a drop. Thank you for the suggestions. I also changed the time zone to our zone. Very hard to believe this is a 'PRO' device designed to be used businesses and the firmware released is this buggie. Very disappointed in Netgear.
I tried rolling back to V2.6.0.108 and then saw the response about changing the setting on the Traffic Meter to 1am. Changing only Traffic Counter start time (and to version 108) has given me stability for the last 45 hours! I still have Traffic Meter On, and I don't use a Schedule for blocking so no DST setting is available (at least on 108 version).
I am tempted to upgrade (back to 200) with the same config changes others have used (but I'm spoiled by the lack of downtime). I will say that wired connections to the SRR60 never went down, which does make me think it was somehow related to local DHCP, since I reserve IPs for all the direct router ethernet connections.
I saw
I re-upgraded to V2.6.0.200 and only change the traffic monitoring start time to 1am as shown.
I don't use scheduled blocking, but I also disabled automatic DST under Advanced>Administration>NTP.
Now my Android/iPhone Orbi Apps are working again and no loss of Internet.
Uptime over 29hours!
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