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Orbi Pro SRR60 keeps disconnecting
Currently running the SRK60 Orbi Pro. My SRR60 router is running firmware version v2.6.2.200. Recently, my router has been losing its internet connection. This happens several times in a day. Eac...
BruceGuo wrote:If you have the problem, are you all Insight user? EU users? Router or AP mode?
I am:
- Insight user (disabled this for now otherwise I could not use the work-a-round)
- EU user
- using it in router mode
Why exactly do you want to know?
Recently we found if AP is added to Insight, somehow AP becomes unstable. We are investigating if it does something periodically in background. Removing AP from Insight may be helpful for you. If you want to help debug, please enable remote management and send me port number via PM. We will login to check because it seems only happening in some users.
BruceGuo wrote:Recently we found if AP is added to Insight, somehow AP becomes unstable. We are investigating if it does something periodically in background. Removing AP from Insight may be helpful for you. If you want to help debug, please enable remote management and send me port number via PM. We will login to check because it seems only happening in some users.
Seriously?
I already discovered and mentioned the reason why it becomes instable when using Insight in my post of 2021-06-22 10:37 PM.
When connecting the device to the Insight portal the Insight portal enables the traffic meter automatically. Insight needs to enable this setting again to show the amount of traffic on the Insight portal.
Since the issue in the firmware is regarding enabling the traffic meter (and DTS is enabled) there you have the reason why Insight users encounter the instability issue more often the others. So due to the fact that the Insight portal always enables the traffic meter function, (where non Insight users can disable the traffic meter manually which, by the way, is the default setting when you use it OOB) Insight users are always impacted when they also use the Daylight Saving function (which most EU users normally do).
As mentioned, for additional information read my post of 2021-06-22.Thank you.
DST issue only creates problems only when half of month is DST. I think your issue is different.
But, for your information, we have an release candicate v2.7.0.110 which includes DST fix.
You can obtain it here.
BruceGuo wrote:DST issue only creates problems only when half of month is DST. I think your issue is different.
But, for your information, we have an release candicate v2.7.0.110 which includes DST fix.
You can obtain it here.
Thanks, but I am already aware of the existance of the beta version since you mentioned this in your post on 2021-06-23 03:26 AM.
But due to the fact that I don't have a test environment (only production environments) I am not allowed to install beta versions on devices runing in production environments.
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