NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Mstrbig
Apr 24, 2023Master
ORBI PRO SXS80 Satellite loses connection
I'm have an issue where one of my SXS80 satellites keeps going solid magenta. I've factory reset it and re-installed the firmware version V4.2.3.102. I also factory reset the other SXS80 satellite an...
- Apr 26, 2023
Thanks for responding.
I solved the issue by backing up the Router info, performing a factory reset on the Router and Satellites, setting up the system from scratch and restoring the backup. I'm not sure what caused it. I'm thinking a power surge or brownout due to a storm.
BasuKhodanapur
Apr 26, 2023Apprentice
Hi Mstrbig
Could you please share the debug logs from both Root and Satellite for further analysis.
Debug logs
<IP address of Root/Satellite>debug.htm, please refer below screenshot.
Click on "Start capture" option to capture debug logs.
When we click on "backup" it will save in your local system. may be downloads.
Please find the screenshot for more information.
Thanks,
Basavaraj
Mstrbig
Apr 26, 2023Master
Thanks for responding.
I solved the issue by backing up the Router info, performing a factory reset on the Router and Satellites, setting up the system from scratch and restoring the backup. I'm not sure what caused it. I'm thinking a power surge or brownout due to a storm.
Related Content
- Oct 23, 2022Retired_Member
NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!