NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Abnormal delay in pinging the gateway ip through WAN 2.5G port.
Hello When my SXR80 WAN 2.5G port is connected to the ISP's gateway, the computer is connected to the LAN through the cable, and then the latency is very unstable when pinging the ISP's gateway ip o...
I'm sorry maybe I misdescribed it, 192.168.1.1 is the ISP's gateway address and the SXR80 is working on the 10.0.0.0 network segment.
The problem I'm having is that the WAN port of the SXR80 is connected to the ISP's gateway, and the computer is connected to the SXR80 LAN port, and pinging the ISP's gateway on the computer has a delay of several hundred or several thousand milliseconds.
But when I set the WAN port of the SXR80 to port2(1G), this problem no longer occurs.
Also have submitted case to China Netgear tech support, 48171868, but they tested it and thought it was a WAN port hardware failure.
However, I found that none of the uplinked gateways have STP settings, so I can't rule out an STP issue, but I can't disable it to do the test, and I can't see the ping latency data in wireshark, and it doesn't seem to affect my internet access.
Hi shejialun
We are unable to reproduce issue in our setup. So can you please provide debug logs
and below information.
1. What is the firmware version devices are running, If not on latest firmware, suggest you upgrade to V4.3.3.200
2. Network topology
3. From which client issue seen, Is it with specific client or any other clients
4. Please share the debug logs, Capture debug logs when the issue is seen
Steps to capture debug logs
a. IP address of router/debug.htm
b. Enable lan/wan packet capture option
c. Click on "Start capture"
d. Reproduce the issue
e. wait for 5min to capture the logs
d. Click on "Save debug logs"
And please share the debug logs
Please see screenshot attached
Thanks
Basavaraj
Hello BasuKhodanapur Nivedita
3. From which client issue seen, Is it with specific client or any other clients
Wired and wireless clients
See last reply for other questions, thanks.
Also Nivedita is assisting me with this via private message, thanks.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
