Orbi Pro SRR60 keeps disconnecting

Appreciate the response from Netgear... but here's where I stand...
I lost nearly a week of productivity on this. I spent hours. I even upgraded from the SRK60 to the SXR80- so you made money on this issue. My internet speeds are now amazing so I'm very torn. It was a needed upgrade, but the circumstances are very frustrating to say the least and the basic nature of this issue and the length of time to fix, the lack of regression testing, etc all have me wondering whether I should return this new SXR80 set giving me 940gbps from Xfinity delivered..... 

MrJoshW and the rest of Netgear...

You guys are pathetic.....You cost people money.....I have never seen such a lack of urgency in any organization....

And I have been in Senior Management with several tier one companies.  One of which I was the Project lead for a SAP CRM Implimentation.

I would have fired you guys long ago.....Absolutly Useless.....

Maybe I'm nicer than most. I feel the need to unalign myself from that area of criticism.
If it were just this one issue, I'd be inclined to dismiss everything in the harsh section, but honestly I've had reliability issues with my SRK60 set from day one and I swore I'd never buy another netgear and somehow ended up with SXR80s I might actually like... only to be amazed that a DST issue gets through even unit testing in not just consumer gear but supposedly pro level office gear.
So, I'm not happy, but I'm not mean either.

On the 22nd of March the Netgear Expert said "Engineering is working on a fix in regards to the disconnections."

Currently it is the 15th of June and no update of the firmware has been seen yet.

Although the disconnecting issue is a real showstopper for using the Orbi Pro range of products (like the SSR60), there is still no solution brought to us as a firmware upgrade that solves the issue over the last 3 (!) months.

Anyone heard when we can expect a firmware upgrade that solves the disconnecting issue?

I also asked in the Orbi Pro Beta group around the end of March and it has been silent there as well.  I would hope/imaging they would roll it to a beta first, so maybe keep an eye there too:

https://community.netgear.com/t5/Orbi-Pro-Beta/Re-SRR60-SRS60-SRC60-RBS50Y-for-Orbi-Pro-Beta-firmware-Version/m-p/2078946#M21

Hello,

As somone has stated in a previous mention, disabling automatic DST under Advanced>Administration>NTP should stop the instability issues you are reporting. If the issue does persist, please send me a private message with the port number after enabling Remote Support under Advanced > Administration > Support > Enable Remote Support so that we can debug further.

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MrJoshW wrote:

Hello,

 

As somone has stated in a previous mention, disabling automatic DST under Advanced>Administration>NTP should stop the instability issues you are reporting. If the issue does persist, please send me a private message with the port number after enabling Remote Support under Advanced > Administration > Support > Enable Remote Support so that we can debug further.

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That's not what he said. We all know the workaround. Why has it been 3 months and there's no actual fix. It's designed for small business and for 3 months the answer is "here is a bandaid". He asked when will it be fixed?

Cheezdoodlez Exactly that.

I also called with the support dept. from Netgear and check their answer below which I think is unbelievable that they can't tell when the next maintenance release will be released. If this behaviour is normal for Netgear I seriously consider to quit using Netgear products and switch to the more reliable and stable products of Ubiquiti. I do understand and accept that firmware might have bugs but if these bugs are seriously affecting the normal working of the router (accessing internet, which is the core use of the product) they need to be solved asap. And I am sorry (for Netgear) to say but this is where Ubiquiti outstands Netgear.

Message received on the 16th of June 2021 from Netgear Inc. (name of engineer removed for privacy reasons)

"

Hi Jos,

This is xxxxx from NETGEAR Technical Support. This is an update to case 4470xxxx about the SRR60 internet disconnection issue.
I sent an inquiry on the concerns for the DST and traffic meter and as advised by higher-tier support that the engineering team is already working on addressing the problem and it will be included in the next firmware release.

However, we don't have the ETA for the new firmware release date.

Sincerely,
xxxxx
Level 2 Technical Support
NETGEAR, Inc.
"

Hello,

Yes, the information is correct. We do have a beta firmware available and undergoing testing. Awaiting for feedback if this does resolve the disconnection issue. Before we can have other customers test this image, we do need to verify if the ongoing disconnection issues are related. So once again if possible, please verify if disabling automatic DST under Advanced>Administration>NTP should stop the instability issues you are reporting.

If the issue does persist, please send me a private message with the port number after enabling Remote Support under Advanced > Administration > Support > Enable Remote Support so that we can have engineering review further on the reported disconnection issue.

It has become a real challenge trying to disable the traffic meter function since the Orbi Pro SRS60 is connected to the Insight portal of Netgear. Although the insight portal is to manage your devices remotely, it is not possible to disable the traffic meter from the portal.

So I needed to remove the device completely from the Insight portal.

From the local website of the Orbi pro SRS60 I can disable the traffic meter.

I then connected the device again to the Insight portal and all of a sudden the Insight portal enables the traffic meter again. It looks like Insight needs to enable this setting again to show the amount of traffic on the Insight portal regardless of how the setting was set by the local website of the SRS60.

So the only way to get the traffic meter setting to be disabled is to permanently remove it from the Insight portal and disable the traffic meter setting again by the local website of the SRS60.

So now, due to using this workaround, I even lost the benefits from the Insight portal and must continue to manage the SRS60 locally instead of through the Insight portal. I need a couple of days (maybe up to two weeks) to make sure the disconnection with the internet doesn't occur anymore.

Hi

we have a release candidate on https://community.netgear.com/t5/Orbi-Pro-Beta/In-Beta-SRK60-SRC60-RBS50Y-firmware-version-2-7-0-110/m-p/2107377#M28

It includes the fix for DST issue. Most of functions are verified. If you are impacted by DST issue, you can try to install the beta firmware before official release.

Bruce

Has anyone in the thread installed the beta firmware?  Or are we all waiting for someone else to try first?  :D

LlamaLarry wrote:

Has anyone in the thread installed the beta firmware?  Or are we all waiting for someone else to try first?  :D

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Yes, I am waiting for the final release to become avavilable. I have a production enviroment running that is not available for testing purposes.

I definitely understand as I have not installed it either; no one has even mentioned installing it in the beta group either.  If "no one" installs the pre-release firmware I can sympathize with Netgear running into problems when released to the field.  The firmware was posted to the beta group on 6/18 and there isn't a single responses besides mine.