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Forum Discussion
Kelvdon
Apr 27, 2026Tutor
Since Insight update, the app does not show connected clients.
I have the same problem with SXR80. Insight 10.0.0 update (SXx80 firmware 4.3.4.300). Since Insight update, the app does not show connected clients. When I log on to the router (192.168.x.x) it shows...
Kelvdon
Apr 27, 2026Tutor
The issue is the same on the web version of the Insight management portal and the iOS (Apple) version 10.0.0. Have restarted network in sequence prior to posting.
FURRYe38
Apr 27, 2026Guru - Experienced User
How about a factory reset and setup from scratch using the SXRs web page setup routine using a ethernet connected PC and web browser?
- KelvdonApr 27, 2026Tutor
That seems a bit drastic considering it’s an update issue with the insight management portal. The management portal is not reflecting the router management page. I think I’ll wait until the first insight update. Everything was fine until the update last week.
- FURRYe38Apr 27, 2026Guru - Experienced User
Something to make contact with NG about. Check the Technical Support link in the app.
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