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Since Insight update, the app does not show connected clients.
I have the same problem with SXR80. Insight 10.0.0 update (SXx80 firmware 4.3.4.300). Since Insight update, the app does not show connected clients. When I log on to the router (192.168.x.x) it shows...
Please raise a support ticket for this, feel free to send me the case number via direct message so that I can follow up internally. Just confirming, you have the new updated Insight UI?
Hi Bret, many thanks. My SRX80 attached to the new insight version app version 10.0.0 and cloud version 10.0.3.4 on iOS latest.
SXS80 firmware. 4.3.3.300
unfortunately I am out of support for the device and three satellites. Not sure how to raise a support ticket.
I do have another SRX80 - on support but not connected to this network. It’s my back up kit in case for a hot fix failure
Just checking my SXK30 system, after getting it all FW v4.3.4.300 manually updated and did a full on factory reset and set up from scratch using a PC and web browser first, Insight app connected and giving that a few minutes, the app is showing devices connected with in the app for me. Though I only have 3 devices connected currently. Shows my iPhone 17, Galaxy Tab 7 FE and a ethernet connected PC.
I'll add some more devices over the weekend and check again.
Just checking my SXK30 system, after getting it all FW v4.3.4.300 manually updated and did a full on factory reset and set up from scratch using a PC and web browser first, Insight app connected and giving that a few minutes, the app is showing devices connected with in the app for me.
Curiosity question, fellow FURRYe38 : On the App, do you see the list just when selecting the SXK30 device, or have you discovered any place wher you can list all connected devices for either a selected Location, or a button to list the connected devices for the current Location, an option to select all clients from a different Location, or a list of clients connected to All Locations?
Based on your screenshot showing Clients -> upstairs - theese are just the clients connected to your (single?) SXK30. Yes, I'm aware the Orbi Pro appears as a single device only to Insight.
From the classic Insight Web portal, there is a link for each connected location, where one can get a list of all connected devices on that single location.
Equally, there is no link to list All Locations connected clients.
This asking about the App (current update Android app). Thus asking the above questions.
Hi Brett
Unfortunately I have not got support left. I just ran through 5 years (been an excellent system without any previous issues) and did not renew. I have full target compliance and issue shows on web and app versions of insight.
Can you confirm FW version that is on your SXK80 system please?
I have the same problem with SXR80. Insight 10.0.0 update (SXx80 firmware 4.3.4.300). Since Insight update, the app does not show connected clients. When I log on to the router (192.168.x.x) it shows all the connected clients, so definitely an Insight issue. In the insight app under location>wifi, it shows 23 , under health>wireless it shows 7, but when you go to click through to see the clients, nothing shows. When you click through normally to device>connected clients, nothing shows. It is becoming annoying. Any help appreciated
Sorry, it 4.3.3.300 as shown attached
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