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Forum Discussion
SRX50 problem
Hi The router is down after the firmware update attempt. The DC led is black. The power supply has been checked and is ok.
Correct 12V, 3.5A DC output power supply plugged?
No Power LED is unlikely coming from a failed firmware update. Could well be a hardware failure. Head to https://my.netgear.com/ - click your router (based on the serial number) and follow the (Request Hardware Support) process.
When I send the hardware support request I got the following message: somethingWentWrong'
- I was able to create the hardware support request finally.
However any suggestion how to resolve it is very welcome.
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