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Forum Discussion
SXR30 Router loses Internet Connection every few days
I have an Orbit pro Wi-Fi 6 SXR30 Router and SXS30 Satellite unit. Firmware is on auto update and currently running 4.0.1.100 I've had the router since November 2021 and it has been fairly ...
Thanks plemans , well, as I was typing this, it just went down again. This time I noticed the computer hardwired to the router had no connection so it's just not a wifi issue.
Did you have a similar problem recently after the latest firmware update? I saw from my firmware history, the firmware Auto Upgraded to 4.0.1.100 on February 2nd and we left town February 6th (returned March 6th).
I just rolled back the firmware to Version 4.0.0.114
I may do a factory reboot as a last resort but also might see if there's any issue with my modem that might be causing it.
Since you have the same unit, are you able to use the Orbi Mobile App (I'm on Android). I've had zero success and I can't get past the screen shown below.
the pro series is insight managed. and it should come with 5 years of insight included.
I'd try that app.
Thanks plemans
I did download the Insight App yesterday and it only has a 30 day subscription (possibly because I purchased the Orbi last November). I don't find the Insight App as useful like the old Netgear/knighthawk app for non-business use. However, it is somewhat useful as I now receive an email notification showing the exact time of internet loss. For example, I lost internet again at 6:05 this morning so that tends to rule out the firmware version.
I had spectrum check out the line and they couldn't see any issues so I'm going to try either a new modem or a factory reboot to see.what actual modem is it?
Some modems you can log in and check their logs/connections stats.
plemans It's a Spectrum-provided modem E31T2V1 ( Hitron Technologies I think).
I tried a factory reset on the Orbi Router and Satellite. Not sure it fully reset as I didin't have to rename the SSID from the factory name. I updated the firmware to the latest version since I doubt that is the cause based on the recent internet loss.
If any outages this week, I'll try another Factory reset to see if I can setup again from scratch. If that fails I'll replace the modem. If that fails, the Orbi hardware itself may be faulty so I can try my old Knighthawk router
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