NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Router Dropping Internet Connection
I’ve Had Nighthawk AC 1900 Smart WiFi Router 11 months w/o issues. Recently started dropping the internet signal. I now reboot about every 20 minutes. When working signal strength is off the charts.
Xfinity (& neighbors) confirm signal to us is/has experienced no interruptions.
Modem is Aris Surfboard SB6190.
HELP!
- This router shuts down about every 10 minutes, then reboots itself. Yesterday I was told my firmware needs updating. I checked NetGear App & it says my firmware is the most recent version (V1.09.34).
If it turns out being a firmware issue, how do I update it?
14 Replies
I assume that you have the R7000 listed in your footer. (AC 1900 is a wifi speed indicator, not as model number.)
What firmware version do you have on the device?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.- This router shuts down about every 10 minutes, then reboots itself. Yesterday I was told my firmware needs updating. I checked NetGear App & it says my firmware is the most recent version (V1.09.34).
If it turns out being a firmware issue, how do I update it?Greetings,
Chronic reboots. While this is often indicative of a bad or corrupt FW flash, a failing or faulty power supply can also cause chronic or unexplainable restarts. In addition to manually flashing the FW (not using an App or the auto update check and update) in the GUI, resetting the router and setting up from scratch is also often a good practice.
I suggest you start with these steps. Its perfectly fine to reflash the same version of FW. But, your issue might not be resolved simply by reflasing and resetting if other hardware issues exist.
