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Solved
SXR80 - Network drops on Voice/Video (zoom etc)
Hi all, I'm hoping you can help as I have a odd isue that is driving me mad - I don't even know for sure it's the router. I've been having periodic freezes on my zoom calls, Teams calls etc....
- Hi all. I have solved the problem for me. I had the Orbi originally doing the pppoe - I've since switched this off and put it on to a router modem provided by the ISP. Since I've done that and the Orbi is no longer performing the authentication the problem is solved. I've no idea on why or how but that's the experience I've seen.
Thanks all.
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Answers in line. Thanks for coming back.
What Firmware version is currently loaded?
V3.2.6.100 - recently had to roll back because the latest had satelite drops.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Fritzbox Modem. I'll check the model and come back.
What is the size of your home? Sq Ft? - not sure - but this is happening wired direct to the router as well as wireless.
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡
they are around 8 meteres apart, but through thick walls so any further and the signal degrades.
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
I have channel 6 enabled but as above - seeing this on wired. Though I do also see the issue wirelessly
Any Wifi Neighbors near by? If so, how many?
Plenty but I checked wifi congestion and channel 6 was pretty clear. Along with 44
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