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Forum Discussion
Solved
SXR80 - Network drops on Voice/Video (zoom etc)
Hi all, I'm hoping you can help as I have a odd isue that is driving me mad - I don't even know for sure it's the router. I've been having periodic freezes on my zoom calls, Teams calls etc....
- Hi all. I have solved the problem for me. I had the Orbi originally doing the pppoe - I've since switched this off and put it on to a router modem provided by the ISP. Since I've done that and the Orbi is no longer performing the authentication the problem is solved. I've no idea on why or how but that's the experience I've seen.
Thanks all.
So this happens even if your PC is connected to the router via Ethernet, and the router is connected to the cable modem via Ethernet? If so, I doubt the Orbi is your problem. Are you using a VPN to connect to Teams and Zoom?
Just as a point of reference, my wife works from home and is probably spending 50 hours/week on either Zoom or Teams. In the rare event there is an issue, it's usually traceable either to Microsoft or the cisco VPN her work requires her to use. It's never been the SXK80. (And before the SXK80, we had an Orbi RBK22. That was also trouble-free.)
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