Forum Discussion

Guide

Oct 18, 2021

Solved

SXR80 - Network drops on Voice/Video (zoom etc)

Hi all, I'm hoping you can help as I have a odd isue that is driving me mad - I don't even know for sure it's the router. I've been having periodic freezes on my zoom calls, Teams calls etc....

DeadlyHifi
Dec 29, 2021
Hi all. I have solved the problem for me. I had the Orbi originally doing the pppoe - I've since switched this off and put it on to a router modem provided by the ISP. Since I've done that and the Orbi is no longer performing the authentication the problem is solved. I've no idea on why or how but that's the experience I've seen.

Thanks all.

BruceGuo

NETGEAR Expert

Nov 04, 2021

Hi All

1. Are you able to show ping results during the period to see if any break or latency increase?

2. If you see someting wrong in ping, if you have another AP, can you narrow down it is Orbi Pro issue by trying with other AP to see if it only happens when you clients connect to Orbi Pro

DeadlyHifi

Guide

Nov 04, 2021

I'm not massively technical but I have been watching the task manager throughput and what I see is a drop to zero on the receive data. Then a quick spike and catch up. Like the door was shut for a second.

RaghuHR
NETGEAR Expert
Nov 08, 2021
Hi DeadlyHifi portishead quagmire1

Do you know the ping delay when you hit the issue? Could you please share the debug log at the time of the issue? You can run the ping to internet and see if there is any signficant delay when you see the drops. PM me the logs to downloads.

Thanks,

Raghu.
- DeadlyHifi
  Guide
  Nov 10, 2021
  hello. I've just been monitoring. When this happens my ping sees a timeout. So appears all connectivity from the machine drops.
  - BruceGuo
    NETGEAR Expert
    Nov 10, 2021
    Hi All
    
    would any of you who has the issue send me debug files via PM? I will ask eng team to import your config and reproduce it to see if it is triggered by specific features.
    
    Thanks
    
    Bruce