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Forum Discussion
SXR80 Can’t Obtain IP Reliably After Power Cycle
I just purchased the Orbi Pro SXK80 (comprised of the SXR80 and a single SXS80). Since I have owned it, I have been doing work on the house and have had to flip the breaker at least once a day. Thi...
For a product that touts being capable for small to medium businesses, having to manually intervene at all is almost unacceptable. Could you imagine if these were actually installed all over the house with the wall mounts it came with? Would I literally need to get a ladder out to power cycle these manually each time there was a power outage? Where is that in the marketing?
All of that aside, I’m following the instructions as they are laid out in the troubleshooting section in the manual on page 160, and it hasn’t been able to reliably get me back online. My modem consistently comes back up (all LEDs show solid) within 1 minute every single time. As I mentioned earlier, I wait 2-5 mins before even plugging the Orbi Pro in, and it still fails. It never resolves automatically. If I let it sit overnight it will not resolve.
The Insight app continues to show the previous IP it had prior to turning off the power. It’s not until I poke around in the web UI that I see 0.0.0.0.
All of that aside, I’m following the instructions as they are laid out in the troubleshooting section in the manual on page 160, and it hasn’t been able to reliably get me back online. My modem consistently comes back up (all LEDs show solid) within 1 minute every single time. As I mentioned earlier, I wait 2-5 mins before even plugging the Orbi Pro in, and it still fails. It never resolves automatically. If I let it sit overnight it will not resolve.
The Insight app continues to show the previous IP it had prior to turning off the power. It’s not until I poke around in the web UI that I see 0.0.0.0.
I called into support again (case 44595082) and spent an hour and a half on the phone. definitely one of the worst support experiences i have ever had. they refused to entertain the idea that the unit was defective. they claimed that they couldn’t replace it without first having a computer hardwired into the modem. this is a completely unrealistic ask in these times - all of our computers don’t have ethernet jacks (macbook pro, lenovo thinkpad). their only advice was to find someone who had a computer with an ethernet jack! what a joke!
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